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Store guide · read 9 November 2026

# Airalo KSA: Delivery, Returns, Payment & Support

What are Airalo's delivery and returns terms in KSA?

The store publishes no free-delivery threshold. No return window is published.

| Free delivery from | Not published |
| --- | --- |
| Delivery fee below that | Not published |
| Return window | Not published |
| Free returns | Not published |
| Cash on delivery | No |
| Tabby | No |
| Tamara | No |
| mada | No |
| Apple Pay | Yes |
| STC Pay / STC Bank | No |
| Payment methods | Cards (Visa, Mastercard, Amex, UnionPay, JCB), PayPal, Apple Pay (not offered in every country), Google Pay, Alipay in the app only, and Airmoney balance. No cash on delivery, BNPL, mada or STC Pay in the published list. |
| Currency | The Saudi riyal is not among the supported currencies; a card in another currency is converted at the bank’s rate. |
| Refunds | Refund requests are made from the order in the account; only unexpired, not fully used packages qualify. In the app the refund comes as Airmoney (instant); for installation faults or a non-working eSIM a replacement can be chosen instead. |
| Loyalty programme | Every purchase earns Airmoney cashback: 5% at the start, 6% after USD 20 spent, 7% after USD 70, 10% after USD 200. |
| Saudi esim | Local Saudi Arabia eSIM packages run on the STC network (data-only). |
| Customer service | Help centre plus a "chat to support" option on the site and app; hours are not stated on the pages read. |
| Who can use it | Codes need an Airalo account; no Saudi ID or iqama requirement is stated for buying a travel eSIM. |

Read from Airalo's own Saudi pages on 9 November 2026. Main source: [airalo.com/help/getting-started-with-airalo/E8DFWD88SHUX/what-payment-methods-do-you-accept/ZO8WP8OSR37I](https://www.airalo.com/help/getting-started-with-airalo/E8DFWD88SHUX/what-payment-methods-do-you-accept/ZO8WP8OSR37I) plus 6 more pages on the same site.

### Your rights when buying from Airalo in KSA

**VAT** Airalo does not publish VAT treatment for Saudi buyers; prices are charged in US dollars. [Guide](https://ksa-voucher.com/en/help/vat-on-online-shopping/)

**Returns and cancelling** Saudi e-commerce law lets you cancel within 7 days of receiving an unused item, with listed exceptions, and cancel for a full refund if delivery is more than 15 days late. [Guide](https://ksa-voucher.com/en/help/return-and-cancellation-rights/)

**Cash on delivery** Not available. [Guide](https://ksa-voucher.com/en/help/cash-on-delivery/)

**Delivery** The eSIM is delivered digitally to your account for installation, with no shipping fee; Airalo does not publish a delivery time. [National Address guide](https://ksa-voucher.com/en/help/national-address-and-delivery/)

**mada, Apple Pay, STC Pay** mada: no, Apple Pay: yes, STC Pay: no [Guide](https://ksa-voucher.com/en/help/mada-apple-pay-stc-pay/)

**Tabby and Tamara** Tabby and Tamara are not in Airalo's published payment list, so there is no pay-later option. [Who can use them](https://ksa-voucher.com/en/tabby-tamara/) · [Guide](https://ksa-voucher.com/en/help/tabby-and-tamara/)

**Is the store official?** We could not check the Saudi Business Center from outside KSA yet; you can search the store's name on the Center's platform yourself. [How to check](https://ksa-voucher.com/en/help/is-this-store-official/)

## Airalo codes and their status

- [ARL10](https://ksa-voucher.com/en/airalo-voucher-codes/arl10/): 10% off
- [NEWTOAIRALO15](https://ksa-voucher.com/en/airalo-voucher-codes/newtoairalo15/): 15% off for new customers
- [AIRALOESIM10](https://ksa-voucher.com/en/airalo-voucher-codes/airaloesim10/): 10% off

[Working Airalo promo codes](https://ksa-voucher.com/en/airalo-voucher-codes/)

Source: https://ksa-voucher.com/en/airalo-voucher-codes/help/