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Store guide · read 9 November 2026

# Al-Dawaa KSA: Delivery, Returns, Payment & Support

What are Al-Dawaa's delivery and returns terms in KSA?

Delivery is free from SAR 100, with a SAR 10 fee below that. Returns are accepted within 7 days.

| Free delivery from | SAR 100 |
| --- | --- |
| Delivery fee below that | SAR 10 |
| Return window | 7 days |
| Free returns | Not published |
| Cash on delivery | Not published |
| Tabby | Not published |
| Tamara | Yes |
| mada | Yes |
| Apple Pay | Yes |
| STC Pay / STC Bank | Yes |
| Delivery | Free delivery from SAR 100; SAR 10 below that per the delivery page (the terms page says a non-refundable SAR 12). Some pages show free delivery over SAR 50 in selected cities. |
| Delivery time | Fast delivery in most regions; urgent delivery up to 7 days, a chosen time slot, or pickup from a pharmacy. |
| Now service | Al-Dawaa Now targets delivery within about 60 minutes after payment; prepaid electronic payment only, no cash on delivery. |
| Payment methods | Online: mada, Visa, Mastercard, Amex and prepaid cards, STC Pay and Apple Pay for locally issued cards, Tamara instalments, plus loyalty and Qitaf points. |
| Returns | Return requests within 7 days of receiving the product if unsatisfied or defective; exceptions apply (not visible in preview). |
| Imported items | Al-Dawaa Plus imported items: 3–10 days by a third-party courier whose fees the customer pays; customs fees and VAT apply. |

Read from Al-Dawaa's own Saudi pages on 9 November 2026 (some from search previews, because the store blocks direct reading). Main source: [al-dawaa.com/english/delivery-details](https://www.al-dawaa.com/english/delivery-details) plus 3 more pages on the same site.

### Your rights when buying from Al-Dawaa in KSA

**VAT** Al-Dawaa's published terms state that customs fees and VAT apply to imported Al-Dawaa Plus items; the store does not publish separate VAT notes for regular orders in our data. [Guide](https://ksa-voucher.com/en/help/vat-on-online-shopping/)

**Returns and cancelling** Saudi e-commerce law lets you cancel within 7 days of receiving an unused item, with listed exceptions, and cancel for a full refund if delivery is more than 15 days late. Al-Dawaa's published return window: 7 days. [Guide](https://ksa-voucher.com/en/help/return-and-cancellation-rights/)

**Cash on delivery** Not stated by the store. [Guide](https://ksa-voucher.com/en/help/cash-on-delivery/)

**Delivery** Free delivery from SAR 100; below that the delivery page says SAR 10 and the terms page a non-refundable SAR 12. Al-Dawaa Now targets about 60 minutes, and Al-Dawaa Plus imports take 3 to 10 days. [National Address guide](https://ksa-voucher.com/en/help/national-address-and-delivery/)

**mada, Apple Pay, STC Pay** mada: yes, Apple Pay: yes, STC Pay: yes [Guide](https://ksa-voucher.com/en/help/mada-apple-pay-stc-pay/)

**Tabby and Tamara** Tamara instalments are accepted online; Tabby is not listed in the store's payment options in our data. [Who can use them](https://ksa-voucher.com/en/tabby-tamara/) · [Guide](https://ksa-voucher.com/en/help/tabby-and-tamara/)

**Is the store official?** We could not check the Saudi Business Center from outside KSA yet; you can search the store's name on the Center's platform yourself. [How to check](https://ksa-voucher.com/en/help/is-this-store-official/)

[Working Al-Dawaa promo codes](https://ksa-voucher.com/en/al-dawaa-voucher-codes/)

Source: https://ksa-voucher.com/en/al-dawaa-voucher-codes/help/