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Store guide · read 9 November 2026

# Amazon.sa KSA: Delivery, Returns, Payment & Support

What are Amazon.sa's delivery and returns terms in KSA?

Delivery is free from SAR 100, with a SAR 12 fee below that. Returns are accepted within 15 days.

| Free delivery from | SAR 100 |
| --- | --- |
| Delivery fee below that | SAR 12 |
| Return window | 15 days |
| Free returns | Not published |
| Cash on delivery | No |
| Tabby | Yes |
| Tamara | Yes |
| mada | Yes |
| Apple Pay | Not published |
| STC Pay / STC Bank | Not published |
| Free shipping | Free shipping when an order has SAR 100 or more of eligible items fulfilled by Amazon; delivery in 1–2 business days once all items are ready. Seller-fulfilled items do not count towards the minimum. |
| Delivery time | Standard delivery from SAR 12 (depends on the items) below the minimum, 1–2 business days in metro areas. |
| Cash on delivery | Cash on delivery is temporarily unavailable per the help page; when active it costs SAR 17 (non-refundable) and is not available for Global Store items, some seller items, or when open orders exceed SAR 1,000. |
| Payment methods | Credit cards (Visa, Mastercard, Amex), debit cards (Visa, Mastercard, mada), Tabby, Tamara and gift cards; cards and BNPL are charged when the order is placed. |
| Tabby | Tabby splits eligible items into 4 or 6 monthly payments with no interest or fees. |
| Returns | Most items shipped from Amazon.sa can be returned within 15 days of receipt via the Online Returns Center; refund shows on the card in 3–5 business days, or within about 4 hours to Amazon balance. |
| Global store prices | Amazon Global Store prices already include an Import Fees Deposit (import fees and taxes for KSA); the deposit and shipping are shown at checkout. Payment in SAR by card. |
| Global store returns | Global Store items: 30 days to return (baby items 90). If faulty, damaged or wrong, delivery and the import deposit are refunded; for other reasons the original delivery fee is kept and return shipping is deducted. |
| Prime | Prime costs SAR 16 a month or SAR 140 a year (VAT included); current offer: first 3 months at SAR 8 a month. |

Read from Amazon.sa's own Saudi pages on 9 November 2026. Main source: [amazon.sa/gp/help/customer/display.html](https://www.amazon.sa/gp/help/customer/display.html?nodeId=GZXW7X6AKTHNUP6H) plus 7 more pages on the same site.

### Your rights when buying from Amazon.sa in KSA

**VAT** Prime is quoted VAT included (SAR 16 a month, SAR 140 a year). Global Store prices include an Import Fees Deposit covering KSA import fees and taxes, shown before you pay. [Guide](https://ksa-voucher.com/en/help/vat-on-online-shopping/)

**Returns and cancelling** Saudi e-commerce law lets you cancel within 7 days of receiving an unused item, with listed exceptions, and cancel for a full refund if delivery is more than 15 days late. Amazon.sa's published return window: 15 days. [Guide](https://ksa-voucher.com/en/help/return-and-cancellation-rights/)

**Cash on delivery** Not available. [Guide](https://ksa-voucher.com/en/help/cash-on-delivery/)

**Delivery** Free on SAR 100 or more of eligible Amazon-fulfilled items, 1–2 business days once all items are ready; otherwise from SAR 12. [National Address guide](https://ksa-voucher.com/en/help/national-address-and-delivery/)

**mada, Apple Pay, STC Pay** mada: yes, Apple Pay: not stated, STC Pay: not stated [Guide](https://ksa-voucher.com/en/help/mada-apple-pay-stc-pay/)

**Tabby and Tamara** Tabby (4 or 6 monthly payments, no interest or fees on eligible items) and Tamara are accepted. The store does not publish eligibility rules for iqama holders. [Who can use them](https://ksa-voucher.com/en/tabby-tamara/) · [Guide](https://ksa-voucher.com/en/help/tabby-and-tamara/)

**Is the store official?** We could not check the Saudi Business Center from outside KSA yet; you can search the store's name on the Center's platform yourself. [How to check](https://ksa-voucher.com/en/help/is-this-store-official/)

[Working Amazon.sa promo codes](https://ksa-voucher.com/en/amazon-voucher-codes/)

Source: https://ksa-voucher.com/en/amazon-voucher-codes/help/