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Store guide · read 9 November 2026

# Arabian Oud KSA: Delivery, Returns, Payment & Support

What are Arabian Oud's delivery and returns terms in KSA?

Delivery is free from SAR 200. Returns are accepted within 3 days.

| Free delivery from | SAR 200 |
| --- | --- |
| Delivery fee below that | Not published |
| Return window | 3 days |
| Free returns | Not published |
| Cash on delivery | Yes |
| Tabby | Yes |
| Tamara | Yes |
| mada | Yes |
| Apple Pay | Yes |
| STC Pay / STC Bank | Yes |
| Delivery | Free shipping within Saudi Arabia on orders over SAR 200 before VAT; other fees depend on delivery method and show at checkout. Delivered by courier in 1–5 business days. The online store ships to Saudi Arabia only. |
| Returns | Perfumes: return within 3 days of purchase, exchange within 7 days; unopened, unused, in original packaging. Exchanges are inspected at a branch. |
| Refunds | To the original payment method in 3–7 business days (up to 14 for credit cards); cash-on-delivery orders by bank transfer in 7–14 business days. |
| Payment methods | mada, credit cards, STC Pay, Apple Pay, Tabby, Tamara and MisPay (4 instalments each), and cash on delivery. |
| Customer service | Unified number and WhatsApp 920009692, Saturday–Thursday 9am–10pm, Friday 2pm–10pm; email wecare@arabianoud.com. |

Read from Arabian Oud's own Saudi pages on 9 November 2026. Main source: [sa.arabianoud.com/en/redirect/pages/593303997](https://sa.arabianoud.com/en/redirect/pages/593303997) plus 3 more pages on the same site.

### Your rights when buying from Arabian Oud in KSA

**VAT** Prices are subject to the standard 15% Saudi VAT, and the SAR 200 free-delivery line is measured before VAT, so about SAR 230 including tax. [Guide](https://ksa-voucher.com/en/help/vat-on-online-shopping/)

**Returns and cancelling** Saudi e-commerce law lets you cancel within 7 days of receiving an unused item, with listed exceptions, and cancel for a full refund if delivery is more than 15 days late. Arabian Oud's published return window: 3 days. [Guide](https://ksa-voucher.com/en/help/return-and-cancellation-rights/)

**Cash on delivery** Available; the fee is not published. [Guide](https://ksa-voucher.com/en/help/cash-on-delivery/)

**Delivery** Courier delivery within Saudi Arabia in 1 to 5 business days, free over SAR 200 before VAT; other fees depend on the delivery method and show at checkout. [National Address guide](https://ksa-voucher.com/en/help/national-address-and-delivery/)

**mada, Apple Pay, STC Pay** mada: yes, Apple Pay: yes, STC Pay: yes [Guide](https://ksa-voucher.com/en/help/mada-apple-pay-stc-pay/)

**Tabby and Tamara** Tabby, Tamara and MisPay are offered, each in 4 instalments; approval is up to the pay-later provider. [Who can use them](https://ksa-voucher.com/en/tabby-tamara/) · [Guide](https://ksa-voucher.com/en/help/tabby-and-tamara/)

**Is the store official?** We could not check the Saudi Business Center from outside KSA yet; you can search the store's name on the Center's platform yourself. [How to check](https://ksa-voucher.com/en/help/is-this-store-official/)

[Working Arabian Oud promo codes](https://ksa-voucher.com/en/arabian-oud-voucher-codes/)

Source: https://ksa-voucher.com/en/arabian-oud-voucher-codes/help/