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Store guide · read 9 November 2026

# Crocs KSA: Delivery, Returns, Payment & Support

What are Crocs's delivery and returns terms in KSA?

Delivery is free from SAR 0, with a SAR 0 fee below that. Returns are accepted within 14 days.

| Free delivery from | SAR 0 |
| --- | --- |
| Delivery fee below that | SAR 0 |
| Return window | 14 days |
| Free returns | Not published |
| Cash on delivery | Yes, fee SAR 30 |
| Tabby | Yes |
| Tamara | Yes |
| mada | Not published |
| Apple Pay | Yes |
| STC Pay / STC Bank | Not published |
| Delivery time | Shipping is free to Saudi Arabia; standard delivery usually takes 1-2 working days, longer for remote areas. |
| Cash on delivery | Cash on delivery is offered in Saudi Arabia with a SAR 30 handling fee. |
| Return window | Most items can be returned or exchanged within 14 days, unused with tags, packaging and the original invoice; promotional or discounted items are excluded. Returns go by courier pickup or to a Crocs store. |
| Exchanges | Exchanges are accepted within the same 14-day window, except on discounted items. |
| Refunds | Cash-on-delivery orders are refunded as one-time store credit valid for a year online; card, Tabby, Tamara and Apple Pay payments go back to the bank (stated as 7 to 7-10 working days on different pages). |

Read from Crocs's own Saudi pages on 9 November 2026 (some from search previews, because the store blocks direct reading). Main source: [en-sa.crocsgulf.com/shipping-information](https://en-sa.crocsgulf.com/shipping-information) plus 1 more page on the same site.

### Your rights when buying from Crocs in KSA

**VAT** Prices on crocs.sa are shown in SAR; the store does not state in our facts whether displayed prices include 15% VAT, so check the order summary before paying. [Guide](https://ksa-voucher.com/en/help/vat-on-online-shopping/)

**Returns and cancelling** Saudi e-commerce law lets you cancel within 7 days of receiving an unused item, with listed exceptions, and cancel for a full refund if delivery is more than 15 days late. Crocs's published return window: 14 days. [Guide](https://ksa-voucher.com/en/help/return-and-cancellation-rights/)

**Cash on delivery** Available, fee SAR 30. [Guide](https://ksa-voucher.com/en/help/cash-on-delivery/)

**Delivery** Shipping to Saudi Arabia is free with no minimum, usually in 1 to 2 working days, with longer times for remote areas. [National Address guide](https://ksa-voucher.com/en/help/national-address-and-delivery/)

**mada, Apple Pay, STC Pay** mada: not stated, Apple Pay: yes, STC Pay: not stated [Guide](https://ksa-voucher.com/en/help/mada-apple-pay-stc-pay/)

**Tabby and Tamara** Tabby and Tamara are both offered at checkout. Their refunds go back through the same provider, which the store gives as 7 to 10 working days. [Who can use them](https://ksa-voucher.com/en/tabby-tamara/) · [Guide](https://ksa-voucher.com/en/help/tabby-and-tamara/)

**Is the store official?** We could not check the Saudi Business Center from outside KSA yet; you can search the store's name on the Center's platform yourself. [How to check](https://ksa-voucher.com/en/help/is-this-store-official/)

## Crocs codes and their status

- [CS6](https://ksa-voucher.com/en/crocs-voucher-codes/cs6/): 5% off

[Working Crocs promo codes](https://ksa-voucher.com/en/crocs-voucher-codes/)

Source: https://ksa-voucher.com/en/crocs-voucher-codes/help/