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Store guide · read 9 November 2026

# eXtra KSA: Delivery, Returns, Payment & Support

What are eXtra's delivery and returns terms in KSA?

The store publishes no free-delivery threshold, with a SAR 25 fee below that. Returns are accepted within 14 days.

| Free delivery from | Not published |
| --- | --- |
| Delivery fee below that | SAR 25 |
| Return window | 14 days |
| Free returns | With conditions |
| Cash on delivery | Not published |
| Tabby | Yes |
| Tamara | Yes |
| mada | Not published |
| Apple Pay | Not published |
| STC Pay / STC Bank | Not published |
| Delivery time | Standard delivery: 1–3 working days in the main cities and up to 5 working days elsewhere in Saudi Arabia, for orders placed before 2pm on weekdays (not Friday). |
| Delivery fee | Small items: SAR 25 delivery. Large appliances: SAR 49 or SAR 99. No free-delivery threshold is shown on the live page. |
| Express delivery | Same-day express in main cities except Friday: SAR 30 for small appliances (order by 11am) and SAR 199 for large ones (order by 3pm); delivery 4pm–11pm. |
| Extra now | eXtra Now: small items within 2 hours from a nearby store in selected Riyadh areas, 1pm–8pm daily except Friday, SAR 35. |
| Return window | 14 days for online purchases and 7 days for in-store purchases, unused with the invoice. Return shipping or bank charges may apply. Software, games and opened phones, computers and consoles are returnable only if faulty within 14 days. |
| Payment methods | Visa, Mastercard and Amex (Saudi-issued cards), SADAD, card payment on delivery, cash in stores, bank instalments, plus Tabby, Tamara and Baseeta. |
| Tabby | Tabby on all products except gift cards, SAR 200–50,000 (SAR 1,500 cap for ages 18–21); 3, 4, 6, 8 or 12 payments, with a fee from 6 payments up. |
| Tamara | Tamara splits SAR 200–50,000 into 2, 3, 4, 6, 9, 12 or 24 payments; a processing fee applies from 4 payments up. |
| Price protection | Price match: if eXtra cuts the price or a listed competitor advertises it lower within 7 days of receipt, the difference is refunded; a lower competitor price before purchase is matched plus 10% of the difference. |
| Customer service | Phone 920004123 and 8001240900 (Sat–Thu 9am–5pm); WhatsApp 920004123 daily 7am–11pm. |
| App-only offers | The site says the eXtra app carries exclusive deals. |

Read from eXtra's own Saudi pages on 9 November 2026. Main source: [extra.com/en-sa/delivery](https://www.extra.com/en-sa/delivery) plus 6 more pages on the same site.

### Your rights when buying from eXtra in KSA

**VAT** Prices on extra.com are shown in SAR for the Saudi market; the facts we hold do not say how VAT is itemised, so check the tax line on your invoice. [Guide](https://ksa-voucher.com/en/help/vat-on-online-shopping/)

**Returns and cancelling** Saudi e-commerce law lets you cancel within 7 days of receiving an unused item, with listed exceptions, and cancel for a full refund if delivery is more than 15 days late. eXtra's published return window: 14 days. [Guide](https://ksa-voucher.com/en/help/return-and-cancellation-rights/)

**Cash on delivery** Not stated by the store. [Guide](https://ksa-voucher.com/en/help/cash-on-delivery/)

**Delivery** SAR 25 for small items and SAR 49 or SAR 99 for large appliances, in 1 to 3 working days in main cities and up to 5 elsewhere; no free-delivery threshold is shown. Same-day costs SAR 30 or SAR 199, and eXtra Now in Riyadh costs SAR 35. [National Address guide](https://ksa-voucher.com/en/help/national-address-and-delivery/)

**mada, Apple Pay, STC Pay** mada: not stated, Apple Pay: not stated, STC Pay: not stated [Guide](https://ksa-voucher.com/en/help/mada-apple-pay-stc-pay/)

**Tabby and Tamara** Tabby (SAR 200 to 50,000, 3 to 12 payments, fee from 6, SAR 1,500 cap for ages 18 to 21) and Tamara (SAR 200 to 50,000, 2 to 24 payments, fee from 4) are both accepted, along with Baseeta. [Who can use them](https://ksa-voucher.com/en/tabby-tamara/) · [Guide](https://ksa-voucher.com/en/help/tabby-and-tamara/)

**Is the store official?** We could not check the Saudi Business Center from outside KSA yet; you can search the store's name on the Center's platform yourself. [How to check](https://ksa-voucher.com/en/help/is-this-store-official/)

[Working eXtra promo codes](https://ksa-voucher.com/en/extra-voucher-codes/)

Source: https://ksa-voucher.com/en/extra-voucher-codes/help/