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Store guide · read 9 November 2026

# Faces KSA: Delivery, Returns, Payment & Support

What are Faces's delivery and returns terms in KSA?

Delivery is free from SAR 299, with a SAR 10 fee below that. Returns are accepted within 7 days.

| Free delivery from | SAR 299 |
| --- | --- |
| Delivery fee below that | SAR 10 |
| Return window | 7 days |
| Free returns | With conditions |
| Cash on delivery | Yes, fee SAR 15 |
| Tabby | Yes |
| Tamara | Yes |
| mada | Not published |
| Apple Pay | Yes |
| STC Pay / STC Bank | Not published |
| Delivery time | Standard: Jeddah and Riyadh 2–3 working days, Makkah, Madinah and Taif 3–5, other cities 5–7; public holidays do not count. |
| Standard fee | Standard delivery free from SAR 299, otherwise SAR 10. |
| Express delivery | Express (within 24 hours in Riyadh, Jeddah, Madinah, Makkah with cut-off times; next day in Riyadh, Jeddah, Khobar, Dammam): free from SAR 499, otherwise SAR 15. Two-hour delivery in Riyadh for orders 10am–8pm: free from SAR 600, otherwise SAR 40. |
| Cash on delivery | Cash on delivery adds SAR 15 per order. |
| Returns | Call customer service on 8004358000 within 7 days of receiving the order. Only product value is refunded (not shipping or COD fees): card orders back to the card in up to 10 business days; COD orders as an online voucher, store credit note or e-gift card. |
| Exchanges | Exchanges within 7 days, unused and sealed with tags; not for promotion or sale items, and never for makeup or skincare. |
| Payment methods | Visa, Mastercard and Amex online, cash on delivery, Apple Pay at checkout, Tabby, and Tamara (3 payments for SAR 100–1,500, 6 payments for SAR 1,500–3,000). |
| Customer service | Customer service 9am–9pm by WhatsApp, phone and email; toll-free 8004358000. |

Read from Faces's own Saudi pages on 9 November 2026. Main source: [faces.sa/en/Delivery.html](https://www.faces.sa/en/Delivery.html) plus 2 more pages on the same site.

### Your rights when buying from Faces in KSA

**VAT** Faces does not publish how VAT is shown on its prices or invoices in the facts we read, so check the order summary before paying. [Guide](https://ksa-voucher.com/en/help/vat-on-online-shopping/)

**Returns and cancelling** Saudi e-commerce law lets you cancel within 7 days of receiving an unused item, with listed exceptions, and cancel for a full refund if delivery is more than 15 days late. Faces's published return window: 7 days. [Guide](https://ksa-voucher.com/en/help/return-and-cancellation-rights/)

**Cash on delivery** Available, fee SAR 15. [Guide](https://ksa-voucher.com/en/help/cash-on-delivery/)

**Delivery** Standard delivery is SAR 10 or free from SAR 299 and takes 2 to 7 working days by city; express is SAR 15 or free from SAR 499. [National Address guide](https://ksa-voucher.com/en/help/national-address-and-delivery/)

**mada, Apple Pay, STC Pay** mada: not stated, Apple Pay: yes, STC Pay: not stated [Guide](https://ksa-voucher.com/en/help/mada-apple-pay-stc-pay/)

**Tabby and Tamara** Tabby and Tamara are both accepted; Tamara gives 3 payments for SAR 100 to SAR 1,500 and 6 payments for SAR 1,500 to SAR 3,000. [Who can use them](https://ksa-voucher.com/en/tabby-tamara/) · [Guide](https://ksa-voucher.com/en/help/tabby-and-tamara/)

**Is the store official?** We could not check the Saudi Business Center from outside KSA yet; you can search the store's name on the Center's platform yourself. [How to check](https://ksa-voucher.com/en/help/is-this-store-official/)

## Faces codes and their status

- [TABBYDAY](https://ksa-voucher.com/en/faces-voucher-codes/tabbyday/): 20% off
- [ADL](https://ksa-voucher.com/en/faces-voucher-codes/adl/): 15% off

[Working Faces promo codes](https://ksa-voucher.com/en/faces-voucher-codes/)

Source: https://ksa-voucher.com/en/faces-voucher-codes/help/