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Store guide · read 9 November 2026

# Florose KSA: Delivery, Returns, Payment & Support

What are Florose's delivery and returns terms in KSA?

Delivery is free from SAR 199. Returns are accepted within 1 day.

| Free delivery from | SAR 199 |
| --- | --- |
| Delivery fee below that | Not published |
| Return window | 1 day |
| Free returns | Not published |
| Cash on delivery | Not published |
| Tabby | Yes |
| Tamara | Yes |
| mada | Not published |
| Apple Pay | Not published |
| STC Pay / STC Bank | No |
| Cities served | Delivery covers Riyadh, Jeddah, Makkah, Jubail, Dammam, Qatif, Khobar, Dhahran, Ras Tanura, Saihat and Safwa; some outlying Jeddah districts cost extra. |
| Free delivery | The delivery terms give free delivery from SAR 199; the FAQ says delivery is free on all orders, with extra charges for express and remote areas. |
| Delivery time | Express delivery within 2 hours in Riyadh, Jeddah and Dammam once the location is set (the FAQ says under 3 hours), or a scheduled slot. Delivery runs 10am-2am on weekdays and 3pm-1am at weekends; no branch pickup. |
| Return window | Returns must be requested within 24 hours of delivery, unopened and in original packaging. Flowers, cosmetics, personal care, candles and food are excluded, and there are no exchanges. |
| Refunds | Refunds to the Florose wallet take up to 24 hours; to a bank account 5-7 working days. |
| Payment methods | The FAQ confirms prepaid and credit cards plus Tabby and Tamara; the site configuration has Tabby and Tamara on and STC off. |
| Customer service | Phone and WhatsApp 920016669, daily 9am-9pm per the FAQ; email support@florose.com (care@florose.com in the terms). |
| App-only offers | Promotional codes in the terms (for example the new-customer code) are valid in the app only. |

Read from Florose's own Saudi pages on 9 November 2026. Main source: [florose.com/ar/riyadh/terms](https://florose.com/ar/riyadh/terms) plus 1 more page on the same site.

### Your rights when buying from Florose in KSA

**VAT** Saudi VAT is 15%. Florose does not publish whether a discount code is applied before or after VAT, so read the final checkout total. [Guide](https://ksa-voucher.com/en/help/vat-on-online-shopping/)

**Returns and cancelling** Saudi e-commerce law lets you cancel within 7 days of receiving an unused item, with listed exceptions, and cancel for a full refund if delivery is more than 15 days late. Florose's published return window: 1 day. [Guide](https://ksa-voucher.com/en/help/return-and-cancellation-rights/)

**Cash on delivery** Not stated by the store. [Guide](https://ksa-voucher.com/en/help/cash-on-delivery/)

**Delivery** Free from SAR 199 per the delivery terms, with extra charges for express and some remote areas; express runs about 2 hours in Riyadh, Jeddah and Dammam. [National Address guide](https://ksa-voucher.com/en/help/national-address-and-delivery/)

**mada, Apple Pay, STC Pay** mada: not stated, Apple Pay: not stated, STC Pay: no [Guide](https://ksa-voucher.com/en/help/mada-apple-pay-stc-pay/)

**Tabby and Tamara** Tabby and Tamara are both accepted. Approval, including for iqama holders, is decided by those providers. [Who can use them](https://ksa-voucher.com/en/tabby-tamara/) · [Guide](https://ksa-voucher.com/en/help/tabby-and-tamara/)

**Is the store official?** We could not check the Saudi Business Center from outside KSA yet; you can search the store's name on the Center's platform yourself. [How to check](https://ksa-voucher.com/en/help/is-this-store-official/)

## Florose codes and their status

- [FF30](https://ksa-voucher.com/en/florose-voucher-codes/ff30/): 15% off (max SAR 100)
- [ARB](https://ksa-voucher.com/en/florose-voucher-codes/arb/): 20% off (max SAR 100) in the app

[Working Florose promo codes](https://ksa-voucher.com/en/florose-voucher-codes/)

Source: https://ksa-voucher.com/en/florose-voucher-codes/help/