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Store guide · read 9 November 2026

# Golden Scent KSA: Delivery, Returns, Payment & Support

What are Golden Scent's delivery and returns terms in KSA?

Delivery is free from SAR 369, with a SAR 19 fee below that. No return window is published.

| Free delivery from | SAR 369 |
| --- | --- |
| Delivery fee below that | SAR 19 |
| Return window | Not published |
| Free returns | With conditions |
| Cash on delivery | Yes, fee SAR 40 |
| Tabby | Yes |
| Tamara | Yes |
| mada | Yes |
| Apple Pay | Yes |
| STC Pay / STC Bank | Yes |
| Delivery | Free delivery in KSA on prepaid orders of SAR 369 or more, counted after the code discount; below that SAR 19. Cash-on-delivery orders never get free delivery. |
| Delivery time | 1–3 working days from order in KSA; the page wording excludes Riyadh, Jeddah and Dammam from this line without giving their time. |
| Service fee | SAR 15 service fee on orders below SAR 180. |
| Cash-on-delivery fee | Cash on delivery costs SAR 40 in KSA; paying by card or Apple Pay avoids it. |
| Express delivery | Bullet delivery in Riyadh only, for selected items, SAR 20 extra (refunded if Golden Scent causes a delay). |
| Pickup | RedBox parcel lockers in KSA; parcels wait up to 48 hours. |
| Returns | Returns only for faulty, damaged or wrong items, reported within a 24-hour notice period, unused and in original packaging; makeup, personal care and gift bundles are not returnable. Refund to the original method (COD by bank transfer, up to 10–14 working days) or a voucher/free exchange; delivery and COD fees are not refunded. |
| Payment methods | Visa, Mastercard, mada, Apple Pay, stc pay, Tabby, Tamara (pay in 30 days or 3 payments), cash on delivery, and Al Rajhi Tasaheel instalments from SAR 350. |
| Cashback | 5% wallet cashback on delivered orders for logged-in customers in KSA, credited 3 days after delivery, valid 6 months; usable from a SAR 250 cart, up to 5% of the subtotal, and can be combined with a coupon. |
| Customer service | KSA phone 920022386, email care@goldenscent.com and a contact form. |

Read from Golden Scent's own Saudi pages on 9 November 2026. Main source: [faq.goldenscent.com/en/faqs/delivery.html](https://faq.goldenscent.com/en/faqs/delivery.html) plus 3 more pages on the same site.

### Your rights when buying from Golden Scent in KSA

**VAT** The facts we read do not say whether prices include 15% VAT; check the order summary. [Guide](https://ksa-voucher.com/en/help/vat-on-online-shopping/)

**Returns and cancelling** Saudi e-commerce law lets you cancel within 7 days of receiving an unused item, with listed exceptions, and cancel for a full refund if delivery is more than 15 days late. [Guide](https://ksa-voucher.com/en/help/return-and-cancellation-rights/)

**Cash on delivery** Available, fee SAR 40. [Guide](https://ksa-voucher.com/en/help/cash-on-delivery/)

**Delivery** Free on prepaid orders of SAR 369 or more after the discount, otherwise SAR 19; 1–3 working days. [National Address guide](https://ksa-voucher.com/en/help/national-address-and-delivery/)

**mada, Apple Pay, STC Pay** mada: yes, Apple Pay: yes, STC Pay: yes [Guide](https://ksa-voucher.com/en/help/mada-apple-pay-stc-pay/)

**Tabby and Tamara** Tabby and Tamara accepted, plus Al Rajhi Tasaheel from SAR 350; rules for iqama holders are not published. [Who can use them](https://ksa-voucher.com/en/tabby-tamara/) · [Guide](https://ksa-voucher.com/en/help/tabby-and-tamara/)

**Is the store official?** We could not check the Saudi Business Center from outside KSA yet; you can search the store's name on the Center's platform yourself. [How to check](https://ksa-voucher.com/en/help/is-this-store-official/)

## Golden Scent codes and their status

- [NOV26](https://ksa-voucher.com/en/golden-scent-voucher-codes/nov26/): 26% off

[Working Golden Scent promo codes](https://ksa-voucher.com/en/golden-scent-voucher-codes/)

Source: https://ksa-voucher.com/en/golden-scent-voucher-codes/help/