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- National Address in Saudi Arabia: the 2026 parcel delivery rule

Guide · 10 November 2026

# National Address in Saudi Arabia: the 2026 parcel delivery rule

Written by [Nouf Al-Otaibi](https://ksa-voucher.com/en/editors/nouf/)

Yes. Since the start of January 2026, the Transport General Authority requires every parcel company in Saudi Arabia to refuse any shipment that does not carry the recipient's National Address. Your short address (4 letters and 4 numbers) is free from Saudi Post (SPL) and shows in Absher, Tawakkalna and Sehhaty, so add it at checkout before you pay.

## What the January 2026 rule actually says

On 17 April 2025 the Transport General Authority (TGA) announced a decision that obliges all parcel transport companies not to accept or carry any postal shipment that lacks the National Address, from the start of January 2026. The announcement was published by the Saudi Press Agency, the state news agency. On 17 December 2025, with 15 days to go, the TGA asked individuals and businesses to start using their National Addresses, and on 12 March 2026 it repeated that parcel companies must not accept or move a shipment without one.

Read the wording carefully: the obligation sits on the parcel companies, not on you. None of the official statements we read sets a fine for a shopper. The practical effect is still on your side, though, because a courier that follows the rule should not take a parcel with no National Address on it. If your order carries only a street name and a phone number, it may stall before it leaves the store's warehouse. What exactly happens to such a parcel (returned to the store, held, or followed up by phone) is not described on any official page we read.

The TGA gave three reasons for the decision: a better customer experience, faster delivery, and fewer unnecessary calls between couriers and recipients.

## What a National Address is, and the short code stores ask for

The National Address is the official addressing system run by Saudi Post (SPL). SPL says registration is free and that the system covers every area of the Kingdom with an accuracy of 1 square metre. A full National Address has six parts: a 4-digit building number, the street where the building's main entrance is, a 4-digit secondary number that pins the exact spot (useful where there is no street or district name), the district, a 5-digit postal code, and the city.

Most checkout forms now ask for the short address instead. It is 4 letters followed by 4 numbers. The TGA describes the numbers as the building number and the letters as codes for the region, the branch and the division, plus one distinguishing letter. One short code therefore stands for one building, and a courier can resolve it to the location without calling you.

A household does not need one registration per person. SPL lets the address holder add dependents (with their ID number, date of birth, mobile number and relationship), so family members can be linked to the same address.

## How to find, register or fix your address

To look your address up, use any of the channels the TGA and SPL list: SPL Online or the SPL app, the Maha virtual assistant (also on WhatsApp at 0112898888), Absher, Tawakkalna, Sehhaty or Noor.

To register or edit an address, log in to SPL Online or the SPL app with your username or ID number and password, or through Nafath, open National Address, choose Add Address (or Edit), pick the location on the map, fill in the building details and confirm. SPL's limits differ for citizens and residents: a citizen can hold up to 4 National Addresses and a resident (iqama holder) up to 2. If you delete one after reaching the limit, you can add a new one only after 6 months, and the last address on an account can never be deleted. Residents who are moving flat should therefore edit the existing address rather than delete it.

If SPL shows your address as "Suspended", it could not be verified, no longer matches the National Address maps, or is no longer linked to you. You reactivate it the same way you edit it: open the address, set the location and building details again, and confirm.

Villa and duplex owners can also order a physical plate showing the short address for the entrance: SAR 166.75 including VAT for the plate, delivery and installation, up to 3 plates per house, 10 to 15 business days. Apartments are not covered by this service yet, according to SPL.

## Entering it at checkout

Stores ask for the short code in different places: some have a dedicated field, others put it in the second address line or in delivery notes. Myprotein's delivery page, for example, says the National Address short code is now mandatory for delivery to Saudi Arabia and warns that a wrong code may mean the parcel is not delivered accurately or on time. The same page notes that orders over SAR 1,000 need your full name, date of birth and ID or iqama details at collection, which is a customs requirement on top of the address.

A few habits save failed deliveries. Save the short code in the address book of each app you use (noon, Namshi, Jarir and others), so it travels with every order. Make the address in the store match your National Address, including the city: a code from Riyadh on a Jeddah order confuses the courier. Keep the mobile number current, because SPL sends verification codes to the number registered with it.

## Compounds, apartments and remote areas

In a gated residential compound, the official pages we read do not say whether each villa has its own building number or how couriers are let in. Look up your address in SPL: if it resolves to your own unit, use it; if it resolves to the compound gate, add your villa number and gate instructions in the store's delivery note. For apartments, the building number covers the whole block, so the flat number still belongs in the address line.

Outside the main cities, the National Address helps the courier find you, but it does not change what a store agrees to deliver. Several stores publish limits. Alsaif Gallery does not deliver large products to Hafar Al-Batin, Al Khafji, An Nu'ayriyah, Al Qurayyat or Turaif, or to areas more than 50 km from city centres, and its cash-on-delivery orders shipped outside Riyadh wait for a WhatsApp confirmation. eXtra quotes 1 to 3 working days in main cities and up to 5 elsewhere. Jarir offers same-day delivery only in cities with a showroom and 2 to 5 days in other cities. Florose delivers to 11 named cities only and charges extra for some outlying Jeddah districts.

Payment options can also narrow by area. According to its published terms, Mumzworld does not offer cash on delivery in Madinah, Jazan, Najran, Al Baha and some other areas. On noon, same-day and next-day delivery are not available everywhere, and checkout shows the fee for your city before you pay.

## Pickup points, lockers and complaints

A locker or pickup point is a choice, not something a courier may force on you. In March 2025 TGA inspections recorded violations by unlicensed parcel companies that included ignoring the National Address during delivery and obliging recipients to collect shipments from a set pickup point. If that happens to you, the TGA takes complaints on its unified number 19929, by email at 19929@tga.gov.sa, or through its official X accounts. Saudi Post's own customer service is 19992.

If you choose a locker yourself, check the store's terms first. Golden Scent offers RedBox lockers, where a parcel waits up to 48 hours. noon does not allow cash on delivery for lockers or gift addresses, and Namshi does not allow it with locker or "Leave at my door" delivery. Jarir holds store-pickup orders for 3 days after the ready message and asks for the verification code.

## At a glance

| Store | What it publishes | Read |
| --- | --- | --- |
| Alsaif Gallery | No large-item delivery to Hafar Al-Batin, Al Khafji, An Nu'ayriyah, Al Qurayyat, Turaif, or areas more than 50 km from city centres; COD outside Riyadh waits for WhatsApp confirmation | 10 Nov 2026 |
| eXtra | 1–3 working days in main cities, up to 5 elsewhere (orders before 2pm, not Friday) | 9 Nov 2026 |
| Jarir | Same day only in cities with a showroom (order before 5pm); 2–5 days elsewhere; no same-day for large items | 9 Nov 2026 |
| noon | Same-day and next-day not offered in every area; checkout shows the fee for your city | 9 Nov 2026 |
| Florose | Delivers to 11 named cities only; extra charge for some outlying Jeddah districts and remote areas | 9 Nov 2026 |
| Mumzworld | No cash on delivery in Madinah, Jazan, Najran, Al Baha and some other areas (published terms) | 9 Nov 2026 |
| Crocs | Free delivery, usually 1–2 working days, longer for remote areas (published terms) | 9 Nov 2026 |

## Questions shoppers ask

**Is a National Address required for online orders in Saudi Arabia?**

Since the start of January 2026, the Transport General Authority requires parcel companies not to accept or carry any shipment without the National Address. The rule is addressed to the carriers, but in practice an order without your short code may not be picked up for delivery, so add it at checkout.

**Will I be fined if my order has no National Address?**

Not according to the official statements we read: they place the obligation on parcel companies. The confirmed official fine, from May 2023, is SAR 5,000 for a postal service provider that does not use the recipient's National Address. A wider range reported in newspapers for 2026 is not confirmed.

**Where do I find my short address?**

In SPL Online or the SPL app, through the Maha assistant (WhatsApp 0112898888), and in Absher, Tawakkalna, Sehhaty or Noor. The short address is 4 letters and 4 numbers. Registration with Saudi Post is free.

**Can iqama holders register a National Address?**

Yes. Residents register through SPL Online or the SPL app, logging in with their ID number or through Nafath. A resident can hold up to 2 National Addresses, against 4 for a citizen, and after deleting one at the limit must wait 6 months to add another.

**My National Address shows "Suspended". What does that mean?**

SPL uses it when an address could not be verified, no longer matches the National Address maps, or is no longer linked to you. Open the address in SPL Online or the app, set the location and building details again, and confirm to reactivate it.

**Can a courier make me collect my parcel from a pickup point?**

The TGA listed "obliging recipients to collect shipments from a set pickup point" among violations found in its March 2025 inspections. You can report a parcel company on 19929 or 19929@tga.gov.sa. Lockers you choose yourself are different, and some stores do not allow cash on delivery to them.

## Sources

- [Saudi Press Agency: TGA decision on the National Address for parcel shipments (17 Apr 2025)](https://www.spa.gov.sa/N2300769) · read 10 November 2026
- [Saudi Press Agency: TGA, 15 days before the rule takes effect (17 Dec 2025)](https://www.spa.gov.sa/ar/w2468051) · read 10 November 2026
- [Saudi Press Agency: TGA Ramadan parcel figures and restated rule (12 Mar 2026)](https://www.spa.gov.sa/N2534942) · read 10 November 2026
- [Saudi Press Agency: TGA, SAR 5,000 violation for not using the National Address (14 May 2023)](https://www.spa.gov.sa/w1901369) · read 10 November 2026
- [Saudi Press Agency: TGA inspections of parcel companies (26 Mar 2025)](https://www.spa.gov.sa/N2288905) · read 10 November 2026
- [Saudi Post (SPL): National Address](https://splonline.com.sa/en/national-address-1/) · read 10 November 2026
- [Saudi Post (SPL): FAQs](https://splonline.com.sa/en/faq/) · read 10 November 2026
- [Myprotein: delivery information](https://www.myprotein.ae/c/customer-services/delivery-information/) · read 10 November 2026
- [Alsaif Gallery: shipping and delivery](https://alsaifgallery.com/SA_en/m-27/shipping-delivery) · read 10 November 2026
- [Alsaif Gallery: FAQ](https://alsaifgallery.com/SA_en/m-26/faq) · read 9 November 2026
- [eXtra: delivery](https://www.extra.com/en-sa/delivery) · read 9 November 2026
- [Jarir: delivery promise](https://www.jarir.com/sa-en/delivery-promise) · read 9 November 2026
- [Jarir: customer care FAQ](https://www.jarir.com/sa-en/customer-care/faq) · read 9 November 2026
- [noon: delivery fees for KSA](https://help.noon.com/portal/en/kb/articles/delivery-fees-for-ksa-and-uae-24-7-2024) · read 9 November 2026
- [noon: how cash on delivery works](https://help.noon.com/portal/en/kb/articles/how-does-cash-on-delivery-work) · read 9 November 2026
- [Namshi: cash on delivery charges](https://help.namshi.com/portal/en/kb/articles/what-are-the-cash-on-delivery-charges) · read 9 November 2026
- [Golden Scent: delivery FAQ](https://faq.goldenscent.com/en/faqs/delivery.html) · read 9 November 2026
- [Florose: terms](https://florose.com/ar/riyadh/terms) · read 9 November 2026
- [Mumzworld: shipping rates (search preview)](https://www.mumzworld.com/en/shipping-rates) · read 9 November 2026
- [Crocs: shipping information (search preview)](https://en-sa.crocsgulf.com/shipping-information) · read 9 November 2026

## Stores in this guide

- [Myprotein](https://ksa-voucher.com/en/myprotein-voucher-codes/)
- [Alsaif Gallery](https://ksa-voucher.com/en/alsaif-gallery-voucher-codes/)
- [eXtra](https://ksa-voucher.com/en/extra-voucher-codes/)
- [Jarir](https://ksa-voucher.com/en/jarir-voucher-codes/)
- [noon](https://ksa-voucher.com/en/noon-voucher-codes/)
- [Namshi](https://ksa-voucher.com/en/namshi-voucher-codes/)
- [Golden Scent](https://ksa-voucher.com/en/golden-scent-voucher-codes/)
- [Florose](https://ksa-voucher.com/en/florose-voucher-codes/)
- [Mumzworld](https://ksa-voucher.com/en/mumzworld-voucher-codes/)
- [Crocs](https://ksa-voucher.com/en/crocs-voucher-codes/)

Related: [Free-delivery checker](https://ksa-voucher.com/en/free-delivery/) · [Free-delivery table](https://ksa-voucher.com/en/data/delivery/)

[All guides](https://ksa-voucher.com/en/help/)

Source: https://ksa-voucher.com/en/help/national-address-and-delivery/