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Store guide · read 9 November 2026

# iHerb KSA: Delivery, Returns, Payment & Support

What are iHerb's delivery and returns terms in KSA?

Delivery is free from SAR 150, with a SAR 30 fee below that. Returns are accepted within 30 days.

| Free delivery from | SAR 150 |
| --- | --- |
| Delivery fee below that | SAR 30 |
| Return window | 30 days |
| Free returns | With conditions |
| Cash on delivery | Not published |
| Tabby | Yes |
| Tamara | Yes |
| mada | Not published |
| Apple Pay | Yes |
| STC Pay / STC Bank | Not published |
| Free shipping | Free delivery over SAR 150 with Global Air with Tracking (marked limited time); over SAR 375 with climate-controlled Global Air. |
| Delivery fee | SAR 30 below SAR 150 (standard air); SAR 40 below SAR 375 (climate-controlled). |
| VAT and customs | The 15% VAT has been included in product prices since 18 Mar 2021. Since 6 Oct 2024 a ZATCA customs service fee is charged at checkout. All duties, taxes and import fees are collected at checkout, nothing is due on delivery. |
| Delivery time | Shipped by air from warehouses in the US or Saudi Arabia; the estimate is shown at checkout. |
| Limits | Food, vitamins and supplements: up to a three-month personal supply; non-food items and cosmetics: up to 20 pieces per order. Nutmeg, poppy seeds, alcohol-containing and pork products cannot be imported. |
| Returns | Most products 30 days from receipt, iHerb-brand products 90 days; approval is not automatic. For international returns the customer pays shipping and no prepaid label is given. |
| Payment methods | Tabby and Tamara are wired into the Saudi storefront; Apple Pay is supported in Saudi Arabia but not with mada cards. |
| Customer service | 24/7 support shown in the site header. |

Read from iHerb's own Saudi pages on 9 November 2026 (some from search previews, because the store blocks direct reading). Main source: [sa.iherb.com/shipping/sa](https://sa.iherb.com/shipping/sa) plus 2 more pages on the same site.

### Your rights when buying from iHerb in KSA

**VAT** 15% VAT is included in prices since 18 March 2021; a ZATCA customs service fee is added at checkout since 6 October 2024. [Guide](https://ksa-voucher.com/en/help/vat-on-online-shopping/)

**Returns and cancelling** Saudi e-commerce law lets you cancel within 7 days of receiving an unused item, with listed exceptions, and cancel for a full refund if delivery is more than 15 days late. iHerb's published return window: 30 days. [Guide](https://ksa-voucher.com/en/help/return-and-cancellation-rights/)

**Cash on delivery** Not stated by the store. [Guide](https://ksa-voucher.com/en/help/cash-on-delivery/)

**Delivery** Standard air is free above SAR 150 (limited time), SAR 30 below; climate-controlled is free above SAR 375, SAR 40 below. [National Address guide](https://ksa-voucher.com/en/help/national-address-and-delivery/)

**mada, Apple Pay, STC Pay** mada: not stated, Apple Pay: yes, STC Pay: not stated [Guide](https://ksa-voucher.com/en/help/mada-apple-pay-stc-pay/)

**Tabby and Tamara** According to the store's published terms, Tabby and Tamara are available on the Saudi storefront. [Who can use them](https://ksa-voucher.com/en/tabby-tamara/) · [Guide](https://ksa-voucher.com/en/help/tabby-and-tamara/)

**Is the store official?** We could not check the Saudi Business Center from outside KSA yet; you can search the store's name on the Center's platform yourself. [How to check](https://ksa-voucher.com/en/help/is-this-store-official/)

[Working iHerb promo codes](https://ksa-voucher.com/en/iherb-voucher-codes/)

Source: https://ksa-voucher.com/en/iherb-voucher-codes/help/