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Store guide · read 9 November 2026

# IKEA KSA: Delivery, Returns, Payment & Support

What are IKEA's delivery and returns terms in KSA?

Delivery is free from SAR 1500, with a SAR 19 fee below that. Returns are accepted within 365 days.

| Free delivery from | SAR 1500 |
| --- | --- |
| Delivery fee below that | SAR 19 |
| Return window | 365 days |
| Free returns | With conditions |
| Cash on delivery | Not published |
| Tabby | Yes |
| Tamara | Yes |
| mada | Yes |
| Apple Pay | Yes |
| STC Pay / STC Bank | Not published |
| Delivery fee | Parcel delivery SAR 19 (each parcel up to 30 kg, 120 kg in total); big-furniture delivery SAR 99; free on orders of SAR 1,500 or more. |
| Express delivery | Same-day express in Jeddah, Riyadh, Dhahran and Madinah after location confirmation: SAR 39 for parcels, SAR 199 for big furniture. |
| Delivery time | Lead time depends on order size, location, demand and stock; checkout shows the options and exact price. |
| Return window | 365 days to return or exchange unused items in unopened original packaging with the receipt, at a store or via customer service. Delivery fees are not refunded once shipped. |
| Non-returnable items | Not refundable: used bedding, cut fabric, made-to-measure items, altered or washed products, as-is items, gift cards, plants and rugs. |
| Mattress | Mattress exchange within 90 days if too firm or too soft, at the store with the receipt; home pickup only for wrong, damaged or warranty items. |
| Payment methods | Online: mada, Visa, Mastercard and Apple Pay; the offers page also names Amex. Buy now, pay later via Tabby, Tamara, Baseeta and Amwal, up to 24 monthly payments at 0% interest. |
| Customer service | Phone 8003040098: Saturday–Thursday 9am–10pm, Friday 1pm–10pm. The same number takes phone orders. |
| Services | Kitchen design and measuring services cost SAR 150 each. |

Read from IKEA's own Saudi pages on 9 November 2026. Main source: [ikea.com/sa/en/customer-service/services/delivery/](https://www.ikea.com/sa/en/customer-service/services/delivery/) plus 4 more pages on the same site.

### Your rights when buying from IKEA in KSA

**VAT** IKEA does not state on the pages we read whether shown prices include VAT; the checkout total is the amount you pay. [Guide](https://ksa-voucher.com/en/help/vat-on-online-shopping/)

**Returns and cancelling** Saudi e-commerce law lets you cancel within 7 days of receiving an unused item, with listed exceptions, and cancel for a full refund if delivery is more than 15 days late. IKEA's published return window: 365 days. [Guide](https://ksa-voucher.com/en/help/return-and-cancellation-rights/)

**Cash on delivery** Not stated by the store. [Guide](https://ksa-voucher.com/en/help/cash-on-delivery/)

**Delivery** SAR 19 for parcels, SAR 99 for big furniture, free from SAR 1,500. Same-day express in four cities costs SAR 39 or SAR 199. [National Address guide](https://ksa-voucher.com/en/help/national-address-and-delivery/)

**mada, Apple Pay, STC Pay** mada: yes, Apple Pay: yes, STC Pay: not stated [Guide](https://ksa-voucher.com/en/help/mada-apple-pay-stc-pay/)

**Tabby and Tamara** Tabby, Tamara, Baseeta and Amwal are accepted, with up to 24 monthly payments at 0% interest as IKEA states. [Who can use them](https://ksa-voucher.com/en/tabby-tamara/) · [Guide](https://ksa-voucher.com/en/help/tabby-and-tamara/)

**Is the store official?** We could not check the Saudi Business Center from outside KSA yet; you can search the store's name on the Center's platform yourself. [How to check](https://ksa-voucher.com/en/help/is-this-store-official/)

[Working IKEA promo codes](https://ksa-voucher.com/en/ikea-voucher-codes/)

Source: https://ksa-voucher.com/en/ikea-voucher-codes/help/