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Store guide · read 9 November 2026

# Level Shoes KSA: Delivery, Returns, Payment & Support

What are Level Shoes's delivery and returns terms in KSA?

Delivery is free from SAR 500, with a SAR 50 fee below that. Returns are accepted within 30 days.

| Free delivery from | SAR 500 |
| --- | --- |
| Delivery fee below that | SAR 50 |
| Return window | 30 days |
| Free returns | Yes |
| Cash on delivery | Yes |
| Tabby | Yes |
| Tamara | Yes |
| mada | Yes |
| Apple Pay | Yes |
| STC Pay / STC Bank | Not published |
| Delivery fee | KSA orders under SAR 500 pay SAR 50 shipping; free above that. |
| Delivery time | Riyadh: 2-hour delivery on selected items and same-day if ordered before 8 PM, plus scheduled next-day; rest of KSA: 2–4 business days. |
| Returns | Free scheduled returns within 30 days of delivery; no exchanges. Excluded: socks/stockings, e-gift cards, lotions, shoe care, personalised items, raffle sneakers and limited editions. |
| Cod refund | Cash on delivery is offered (local currency only); COD purchases are refunded as a Level Shoes e-gift card for online use. |
| Payment methods | KSA: Visa, Mastercard, Amex, mada, Apple Pay, Google Pay, Tamara, Tabby and cash on delivery. |
| Customer service | Phone +966 800 111 1364 (shown on the Saudi site). |

Read from Level Shoes's own Saudi pages on 9 November 2026. Main source: [levelshoes.com/terms-conditions](https://www.levelshoes.com/terms-conditions) plus 1 more page on the same site.

### Your rights when buying from Level Shoes in KSA

**VAT** Prices on the Saudi site are shown in SAR; Level Shoes does not publish a separate VAT note in the facts we read, so treat the checkout total as the amount you pay. [Guide](https://ksa-voucher.com/en/help/vat-on-online-shopping/)

**Returns and cancelling** Saudi e-commerce law lets you cancel within 7 days of receiving an unused item, with listed exceptions, and cancel for a full refund if delivery is more than 15 days late. Level Shoes's published return window: 30 days. [Guide](https://ksa-voucher.com/en/help/return-and-cancellation-rights/)

**Cash on delivery** Available; the fee is not published. [Guide](https://ksa-voucher.com/en/help/cash-on-delivery/)

**Delivery** SAR 50 shipping under SAR 500, free above. Riyadh has 2-hour delivery on selected items and same-day before 8 PM; other cities take 2 to 4 business days. [National Address guide](https://ksa-voucher.com/en/help/national-address-and-delivery/)

**mada, Apple Pay, STC Pay** mada: yes, Apple Pay: yes, STC Pay: not stated [Guide](https://ksa-voucher.com/en/help/mada-apple-pay-stc-pay/)

**Tabby and Tamara** Tabby and Tamara are both offered at checkout in KSA. Eligibility and instalment approval are decided by the provider, and Level Shoes does not publish separate rules for iqama holders. [Who can use them](https://ksa-voucher.com/en/tabby-tamara/) · [Guide](https://ksa-voucher.com/en/help/tabby-and-tamara/)

**Is the store official?** We could not check the Saudi Business Center from outside KSA yet; you can search the store's name on the Center's platform yourself. [How to check](https://ksa-voucher.com/en/help/is-this-store-official/)

## Level Shoes codes and their status

- [ACD99](https://ksa-voucher.com/en/level-shoes-voucher-codes/acd99/): 10% off

[Working Level Shoes promo codes](https://ksa-voucher.com/en/level-shoes-voucher-codes/)

Source: https://ksa-voucher.com/en/level-shoes-voucher-codes/help/