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Store guide · read 9 November 2026

# Metro Brazil KSA: Delivery, Returns, Payment & Support

What are Metro Brazil's delivery and returns terms in KSA?

Delivery is free from SAR 299. Returns are accepted within 7 days.

| Free delivery from | SAR 299 |
| --- | --- |
| Delivery fee below that | Not published |
| Return window | 7 days |
| Free returns | No |
| Cash on delivery | No |
| Tabby | Yes |
| Tamara | Yes |
| mada | Yes |
| Apple Pay | Yes |
| STC Pay / STC Bank | Yes |
| Free delivery | The KSA storefront banner shows free delivery above 299. |
| Delivery time | Orders are packed within 24 hours, then express 2–4 working days or standard 4–7 working days; fees appear at checkout. |
| Returns | One return or exchange within 7 days of receipt for GCC orders; shapewear, underwear, lingerie, personal-care items, gift cards and free gifts are final sale. |
| Return fees | The customer pays in advance: SAR 30 for a return, SAR 45 for an exchange. |
| Payment methods | Debit/credit cards incl. mada, STC Pay, Apple Pay, Google Pay; Tabby and Tamara in 4, 6 or 8 instalments; no cash on delivery. |
| Customer service | WhatsApp 9200 31958 and contact@metrobrazil.com, listed as 24/7. |
| Vip | VIP status for spending above SAR 1,000 in 12 months gives free express delivery in the GCC and cashback credit on qualifying orders. |

Read from Metro Brazil's own Saudi pages on 9 November 2026. Main source: [metrobrazil.com/pages/shipping-policy](https://metrobrazil.com/pages/shipping-policy) plus 3 more pages on the same site.

### Your rights when buying from Metro Brazil in KSA

**VAT** Metro Brazil does not state its VAT treatment in the facts we hold; check that the checkout total you see is the final amount charged in SAR. [Guide](https://ksa-voucher.com/en/help/vat-on-online-shopping/)

**Returns and cancelling** Saudi e-commerce law lets you cancel within 7 days of receiving an unused item, with listed exceptions, and cancel for a full refund if delivery is more than 15 days late. Metro Brazil's published return window: 7 days. [Guide](https://ksa-voucher.com/en/help/return-and-cancellation-rights/)

**Cash on delivery** Not available. [Guide](https://ksa-voucher.com/en/help/cash-on-delivery/)

**Delivery** Orders are packed within 24 hours, then express takes 2–4 working days and standard 4–7. The KSA banner shows free delivery above 299, and VIP members get free express delivery. [National Address guide](https://ksa-voucher.com/en/help/national-address-and-delivery/)

**mada, Apple Pay, STC Pay** mada: yes, Apple Pay: yes, STC Pay: yes [Guide](https://ksa-voucher.com/en/help/mada-apple-pay-stc-pay/)

**Tabby and Tamara** Tabby and Tamara are both accepted, with plans of 4, 6 or 8 instalments. Approval is decided by the provider at checkout. [Who can use them](https://ksa-voucher.com/en/tabby-tamara/) · [Guide](https://ksa-voucher.com/en/help/tabby-and-tamara/)

**Is the store official?** We could not check the Saudi Business Center from outside KSA yet; you can search the store's name on the Center's platform yourself. [How to check](https://ksa-voucher.com/en/help/is-this-store-official/)

## Metro Brazil codes and their status

- [AC72](https://ksa-voucher.com/en/metro-brazil-voucher-codes/ac72/): 10% off
- [AC73](https://ksa-voucher.com/en/metro-brazil-voucher-codes/ac73/): 10% off
- [AC74](https://ksa-voucher.com/en/metro-brazil-voucher-codes/ac74/): 10% off

[Working Metro Brazil promo codes](https://ksa-voucher.com/en/metro-brazil-voucher-codes/)

Source: https://ksa-voucher.com/en/metro-brazil-voucher-codes/help/