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Store guide · read 9 November 2026

# Nahdi KSA: Delivery, Returns, Payment & Support

What are Nahdi's delivery and returns terms in KSA?

Delivery is free from SAR 150, with a SAR 12 fee below that. Returns are accepted within 14 days.

| Free delivery from | SAR 150 |
| --- | --- |
| Delivery fee below that | SAR 12 |
| Return window | 14 days |
| Free returns | With conditions |
| Cash on delivery | Yes |
| Tabby | Yes |
| Tamara | Yes |
| mada | Yes |
| Apple Pay | Yes |
| STC Pay / STC Bank | Not published |
| Express delivery | Express items: free from SAR 150, otherwise SAR 12 including VAT; no minimum order. Orders paid with Tamara pay the delivery fee whatever the value. |
| Global items | Global (imported) items: free from SAR 250, otherwise SAR 18; some carry an extra SAR 17.25 import processing and handling fee under ZATCA rules. No cancellation after ordering and no on-demand return. |
| Now service | Now: about 30-minute delivery for eligible items; fee SAR 9.99 from SAR 150, or SAR 4 plus SAR 12 express below SAR 150; prepaid only. If it arrives after 45 minutes the fee comes back as a coupon (request in the app within 48 hours). |
| Delivery hours | Saturday–Thursday 8am–midnight; Friday 1pm–9pm. |
| Returns | Express products: return at any Nahdi pharmacy with the receipt within 14 days of purchase, in original condition; delivery fees are not refunded; offer bundles must be returned whole. Card refunds in 7–14 business days. |
| Not covered by codes | Not returnable: medicines with a removed barcode, items needing special storage (fridge medicines, baby food), insurance-supplied products and some others. |
| Payment methods | Footer shows mada, Apple Pay, cash, Mastercard, Visa, Amex and Tabby; Tamara is named in the delivery terms. |
| Customer service | Guest care 920024673 (phone and WhatsApp), Arabic and English. |
| App-only offers | The site promotes app-exclusive offers and faster checkout in the Nahdi app. |

Read from Nahdi's own Saudi pages on 9 November 2026. Main source: [nahdionline.com/en-sa/static/shipping-delivery](https://www.nahdionline.com/en-sa/static/shipping-delivery) plus 1 more page on the same site.

### Your rights when buying from Nahdi in KSA

**VAT** The SAR 12 express delivery fee includes VAT. Some imported global items add a SAR 17.25 import processing and handling fee under ZATCA rules. [Guide](https://ksa-voucher.com/en/help/vat-on-online-shopping/)

**Returns and cancelling** Saudi e-commerce law lets you cancel within 7 days of receiving an unused item, with listed exceptions, and cancel for a full refund if delivery is more than 15 days late. Nahdi's published return window: 14 days. [Guide](https://ksa-voucher.com/en/help/return-and-cancellation-rights/)

**Cash on delivery** Available; the fee is not published. [Guide](https://ksa-voucher.com/en/help/cash-on-delivery/)

**Delivery** Express is free from SAR 150, otherwise SAR 12; global items are free from SAR 250, otherwise SAR 18. Delivery runs Saturday–Thursday 8am–midnight and Friday 1pm–9pm. [National Address guide](https://ksa-voucher.com/en/help/national-address-and-delivery/)

**mada, Apple Pay, STC Pay** mada: yes, Apple Pay: yes, STC Pay: not stated [Guide](https://ksa-voucher.com/en/help/mada-apple-pay-stc-pay/)

**Tabby and Tamara** Tabby appears among the payment methods and Tamara is named in the delivery terms. Tamara orders pay the delivery fee whatever the order value. [Who can use them](https://ksa-voucher.com/en/tabby-tamara/) · [Guide](https://ksa-voucher.com/en/help/tabby-and-tamara/)

**Is the store official?** We could not check the Saudi Business Center from outside KSA yet; you can search the store's name on the Center's platform yourself. [How to check](https://ksa-voucher.com/en/help/is-this-store-official/)

[Working Nahdi promo codes](https://ksa-voucher.com/en/nahdi-voucher-codes/)

Source: https://ksa-voucher.com/en/nahdi-voucher-codes/help/