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Store guide · read 9 November 2026

# Namshi KSA: Delivery, Returns, Payment & Support

What are Namshi's delivery and returns terms in KSA?

Delivery is free from SAR 200, with a SAR 30 fee below that. Returns are accepted within 14 days.

| Free delivery from | SAR 200 |
| --- | --- |
| Delivery fee below that | SAR 30 |
| Return window | 14 days |
| Free returns | Not published |
| Cash on delivery | Yes, fee SAR 34 |
| Tabby | Yes |
| Tamara | Yes |
| mada | Not published |
| Apple Pay | Yes |
| STC Pay / STC Bank | Not published |
| Delivery fee | SAR 30 shipping charge on orders under SAR 200; free from SAR 200. |
| Express delivery | Same-day delivery SAR 24 for orders above SAR 350; next-day delivery SAR 18 for orders above SAR 200; choosing either waives the standard shipping fee. |
| Cash on delivery | Cash on delivery costs SAR 34; not available with 'Leave at my door' or locker delivery. |
| Returns | Return or exchange within 14 days of receipt; items must be unworn with all tags, and a missing or damaged security tag can cut the refund by up to 30%; beauty is non-returnable. |
| Payment methods | Credit/debit cards, Apple Pay, Tabby, Tamara, Namshi credit and cash on delivery in Saudi Arabia. |
| Customer service | KSA toll-free 800 2466 744, 7 AM–11 PM; email care@namshi.com. |

Read from Namshi's own Saudi pages on 9 November 2026. Main source: [help.namshi.com/portal/en/kb/articles/what-are-the-delivery-charges-and-the-minimum-order-value-for-free-services](https://help.namshi.com/portal/en/kb/articles/what-are-the-delivery-charges-and-the-minimum-order-value-for-free-services) plus 4 more pages on the same site.

### Your rights when buying from Namshi in KSA

**VAT** Prices show in SAR; Namshi publishes no separate VAT note in our facts, so the checkout total is what you pay. [Guide](https://ksa-voucher.com/en/help/vat-on-online-shopping/)

**Returns and cancelling** Saudi e-commerce law lets you cancel within 7 days of receiving an unused item, with listed exceptions, and cancel for a full refund if delivery is more than 15 days late. Namshi's published return window: 14 days. [Guide](https://ksa-voucher.com/en/help/return-and-cancellation-rights/)

**Cash on delivery** Available, fee SAR 34. [Guide](https://ksa-voucher.com/en/help/cash-on-delivery/)

**Delivery** SAR 30 under SAR 200, free from SAR 200; next-day SAR 18 above SAR 200, same-day SAR 24 above SAR 350. [National Address guide](https://ksa-voucher.com/en/help/national-address-and-delivery/)

**mada, Apple Pay, STC Pay** mada: not stated, Apple Pay: yes, STC Pay: not stated [Guide](https://ksa-voucher.com/en/help/mada-apple-pay-stc-pay/)

**Tabby and Tamara** Tabby and Tamara are offered at checkout; each provider decides approval. [Who can use them](https://ksa-voucher.com/en/tabby-tamara/) · [Guide](https://ksa-voucher.com/en/help/tabby-and-tamara/)

**Is the store official?** We could not check the Saudi Business Center from outside KSA yet; you can search the store's name on the Center's platform yourself. [How to check](https://ksa-voucher.com/en/help/is-this-store-official/)

## Namshi codes and their status

- [ANP9](https://ksa-voucher.com/en/namshi-voucher-codes/anp9/): 20% off (max SAR 50)
- [ANP10](https://ksa-voucher.com/en/namshi-voucher-codes/anp10/): 20% off (max SAR 50)
- [ANP12](https://ksa-voucher.com/en/namshi-voucher-codes/anp12/): 20% off (max SAR 50)
- [ANP11](https://ksa-voucher.com/en/namshi-voucher-codes/anp11/): Namshi discount code
- [FIRST](https://ksa-voucher.com/en/namshi-voucher-codes/first/): 20% off (max SAR 75) on orders from SAR 100 for new customers in the app

[Working Namshi promo codes](https://ksa-voucher.com/en/namshi-voucher-codes/)

Source: https://ksa-voucher.com/en/namshi-voucher-codes/help/