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Store guide · read 9 November 2026

# Nana KSA: Delivery, Returns, Payment & Support

What are Nana's delivery and returns terms in KSA?

The store publishes no free-delivery threshold. No return window is published.

| Free delivery from | Not published |
| --- | --- |
| Delivery fee below that | Not published |
| Return window | Not published |
| Free returns | Not published |
| Cash on delivery | Yes |
| Tabby | Not published |
| Tamara | Not published |
| mada | Yes |
| Apple Pay | Yes |
| STC Pay / STC Bank | Not published |
| Services | Quick-commerce app for groceries, restaurant food, beauty products, household goods and digital gift cards; the site claims 22,000+ products and 10,000+ restaurants and cafés. |
| Delivery time | Delivery usually within 20–60 minutes; the homepage advertises around 20 minutes. Times are estimates shown at checkout. |
| Delivery fee | No delivery fee or minimum basket is published on the site; check the cart in the app. |
| Returns | Returns are generally not accepted because goods are perishable; refunds or replacements are given for damaged, wrong, expired or missing items reported within 24 hours with photos. Approved refunds go to the original payment method or the Nana wallet within 5–7 working days. |
| Cancellation | An order can be cancelled until the courier picks it up; repeated cancellations may restrict the account. |
| Payment methods | Visa, Mastercard and mada cards, Apple Pay and digital wallets, the prepaid Nana wallet, cash on delivery where available, and promo codes or gift cards. |
| Prices | Prices include 15% VAT unless stated otherwise. |
| Customer service | Support around the clock: 920033024 (terms page) or 920033510 (site footer), support@nana.sa. |

Read from Nana's own Saudi pages on 9 November 2026. Main source: [nana.sa/](https://www.nana.sa/) plus 1 more page on the same site.

### Your rights when buying from Nana in KSA

**VAT** Nana states that prices include 15% VAT unless stated otherwise, so a percentage code is taken off the VAT-inclusive price shown in the app. [Guide](https://ksa-voucher.com/en/help/vat-on-online-shopping/)

**Returns and cancelling** Saudi e-commerce law lets you cancel within 7 days of receiving an unused item, with listed exceptions, and cancel for a full refund if delivery is more than 15 days late. [Guide](https://ksa-voucher.com/en/help/return-and-cancellation-rights/)

**Cash on delivery** Available; the fee is not published. [Guide](https://ksa-voucher.com/en/help/cash-on-delivery/)

**Delivery** Delivery usually takes 20–60 minutes, with around 20 minutes advertised; the fee and any minimum basket are not published and appear in the app cart. [National Address guide](https://ksa-voucher.com/en/help/national-address-and-delivery/)

**mada, Apple Pay, STC Pay** mada: yes, Apple Pay: yes, STC Pay: not stated [Guide](https://ksa-voucher.com/en/help/mada-apple-pay-stc-pay/)

**Tabby and Tamara** Nana does not say on its pages whether Tabby or Tamara are accepted, so check the payment options shown at checkout. [Who can use them](https://ksa-voucher.com/en/tabby-tamara/) · [Guide](https://ksa-voucher.com/en/help/tabby-and-tamara/)

**Is the store official?** We could not check the Saudi Business Center from outside KSA yet; you can search the store's name on the Center's platform yourself. [How to check](https://ksa-voucher.com/en/help/is-this-store-official/)

[Working Nana promo codes](https://ksa-voucher.com/en/nana-voucher-codes/)

Source: https://ksa-voucher.com/en/nana-voucher-codes/help/