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Store guide · read 9 November 2026

# Ounass KSA: Delivery, Returns, Payment & Support

What are Ounass's delivery and returns terms in KSA?

The store publishes no free-delivery threshold. Returns are accepted within 30 days.

| Free delivery from | Not published |
| --- | --- |
| Delivery fee below that | Not published |
| Return window | 30 days |
| Free returns | yes |
| Cash on delivery | Yes |
| Tabby | Yes |
| Tamara | Yes |
| mada | Not published |
| Apple Pay | Not published |
| STC Pay / STC Bank | Not published |
| Returns | Returns are accepted within 30 days of delivery at no cost and without a reason; refunds are issued after the returned items are approved. |
| Cash on delivery | Cash on delivery is capped at SAR 7,500 per order; COD orders are refunded as store credit only. |
| Instalments | For Saudi orders Tabby is available up to SAR 6,500 and Tamara up to SAR 5,000; refunds on these follow the provider's terms. |
| Preorder | Pre-order items cannot be paid by cash on delivery, PayPal, Tabby or Tamara, and their refunds are store credit. |
| Delivery fee note | A Saudi product page says shipping fees may apply on orders below SAR 1,000; the shipping page itself could not be read today. |
| Price match | Ounass Saudi has a price-match page. |

Read from Ounass's own Saudi pages on 9 November 2026 (some from search previews, because the store blocks direct reading). Main source: [en-saudi.ounass.com/content/online-returns](https://en-saudi.ounass.com/content/online-returns) plus 5 more pages on the same site.

### Your rights when buying from Ounass in KSA

**VAT** Ounass shows prices in SAR on its Saudi store, and the facts we read do not say whether listed prices already include 15% VAT, so check the order summary. [Guide](https://ksa-voucher.com/en/help/vat-on-online-shopping/)

**Returns and cancelling** Saudi e-commerce law lets you cancel within 7 days of receiving an unused item, with listed exceptions, and cancel for a full refund if delivery is more than 15 days late. Ounass's published return window: 30 days. [Guide](https://ksa-voucher.com/en/help/return-and-cancellation-rights/)

**Cash on delivery** Available; the fee is not published. [Guide](https://ksa-voucher.com/en/help/cash-on-delivery/)

**Delivery** Ounass does not publish its Saudi delivery fee in the facts we hold; a product page says fees may apply below SAR 1,000. [National Address guide](https://ksa-voucher.com/en/help/national-address-and-delivery/)

**mada, Apple Pay, STC Pay** mada: not stated, Apple Pay: not stated, STC Pay: not stated [Guide](https://ksa-voucher.com/en/help/mada-apple-pay-stc-pay/)

**Tabby and Tamara** Tabby covers Saudi orders of SAR 6,500 or less and Tamara SAR 5,000 or less; neither can be used on pre-orders, and refunds follow the provider's terms. [Who can use them](https://ksa-voucher.com/en/tabby-tamara/) · [Guide](https://ksa-voucher.com/en/help/tabby-and-tamara/)

**Is the store official?** We could not check the Saudi Business Center from outside KSA yet; you can search the store's name on the Center's platform yourself. [How to check](https://ksa-voucher.com/en/help/is-this-store-official/)

[Working Ounass promo codes](https://ksa-voucher.com/en/ounass-voucher-codes/)

Source: https://ksa-voucher.com/en/ounass-voucher-codes/help/