- [Home](https://ksa-voucher.com/en/)
- [Sephora promo codes](https://ksa-voucher.com/en/sephora-voucher-codes/)
- Delivery and returns

Store guide · read 9 November 2026

# Sephora KSA: Delivery, Returns, Payment & Support

What are Sephora's delivery and returns terms in KSA?

Delivery is free from SAR 350, with a SAR 20 fee below that. Returns are accepted within 14 days.

| Free delivery from | SAR 350 |
| --- | --- |
| Delivery fee below that | SAR 20 |
| Return window | 14 days |
| Free returns | Not published |
| Cash on delivery | Yes |
| Tabby | Not published |
| Tamara | Not published |
| mada | Yes |
| Apple Pay | No |
| STC Pay / STC Bank | Not published |
| Delivery time | KSA delivery about 4 days; SAR 20 fee, free over SAR 350 (a second table on the same FAQ says SAR 15). No time-slot choice; the courier tries up to three times. |
| Payment methods | Online in KSA: Visa, Mastercard, mada and cash on delivery (not to pickup points). Apple Pay is listed for the UAE app only. Payment in SAR only. |
| Returns | Returns at any Sephora store in KSA within 14 days for full-price items or 3 days for sale items, with the invoice; COD orders are refunded in cash at the store. |
| Click and collect | Click & Collect is paid online; uncollected orders are cancelled and refunded after 5 days. |
| Customer service | KSA customer service +966114797382, 10am–10pm. |

Read from Sephora's own Saudi pages on 9 November 2026 (some from search previews, because the store blocks direct reading). Main source: [sephora.me/sa-en/faq/delivery](https://www.sephora.me/sa-en/faq/delivery) plus 2 more pages on the same site.

### Your rights when buying from Sephora in KSA

**VAT** Prices are charged in SAR; Sephora does not state whether shelf prices include VAT, so check the order summary. [Guide](https://ksa-voucher.com/en/help/vat-on-online-shopping/)

**Returns and cancelling** Saudi e-commerce law lets you cancel within 7 days of receiving an unused item, with listed exceptions, and cancel for a full refund if delivery is more than 15 days late. Sephora's published return window: 14 days. [Guide](https://ksa-voucher.com/en/help/return-and-cancellation-rights/)

**Cash on delivery** Available; the fee is not published. [Guide](https://ksa-voucher.com/en/help/cash-on-delivery/)

**Delivery** About 4 days across the Kingdom, SAR 20 below SAR 350 and free above it; no time-slot choice. [National Address guide](https://ksa-voucher.com/en/help/national-address-and-delivery/)

**mada, Apple Pay, STC Pay** mada: yes, Apple Pay: no, STC Pay: not stated [Guide](https://ksa-voucher.com/en/help/mada-apple-pay-stc-pay/)

**Tabby and Tamara** Tabby and Tamara are not listed among Sephora's Saudi payment methods in the facts we read, so do not plan on splitting the payment. [Who can use them](https://ksa-voucher.com/en/tabby-tamara/) · [Guide](https://ksa-voucher.com/en/help/tabby-and-tamara/)

**Is the store official?** We could not check the Saudi Business Center from outside KSA yet; you can search the store's name on the Center's platform yourself. [How to check](https://ksa-voucher.com/en/help/is-this-store-official/)

[Working Sephora promo codes](https://ksa-voucher.com/en/sephora-voucher-codes/)

Source: https://ksa-voucher.com/en/sephora-voucher-codes/help/