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Store guide · read 9 November 2026

# SHEIN KSA: Delivery, Returns, Payment & Support

What are SHEIN's delivery and returns terms in KSA?

The store publishes no free-delivery threshold. Returns are accepted within 15 days.

| Free delivery from | Not published |
| --- | --- |
| Delivery fee below that | Not published |
| Return window | 15 days |
| Free returns | With conditions |
| Cash on delivery | Yes |
| Tabby | Yes |
| Tamara | Yes |
| mada | Not published |
| Apple Pay | Yes |
| STC Pay / STC Bank | Not published |
| Processing | Orders take 1–3 days to process before dispatch; late delivery under the On-Time Delivery service earns 200 SHEIN points. |
| Returns | Most items can be returned within 15 days of receipt in new condition. Swimwear, lingerie, underwear, bodysuits, jewellery, beauty and some other categories are not returnable. |
| Return fees | From Saudi Arabia the first return of an order is free (fair-use rules apply); each later return from the same order deducts SAR 20 with NAQEL store drop-off, or SAR 30 with J&T or iMile pickup. Self-return costs are not reimbursed. |
| Cash on delivery | Cash on delivery is offered in Saudi Arabia for a USD 6 service fee (stated in USD on the page). |
| Payment methods | Cards, Tabby (4 monthly instalments), Tamara (4 monthly instalments), Apple Pay and cash on delivery. |
| Marketplace shipping | Marketplace (third-party) sellers may set their own shipping fees; cancelling items can push an order below the free-shipping line. |
| VAT and customs | Not stated on the pages read: whether SAR prices include VAT and customs, and any import handling fee. |

Read from SHEIN's own Saudi pages on 9 November 2026. Main source: [m.shein.com/ar-en/product/article/280](https://m.shein.com/ar-en/product/article/280) plus 2 more pages on the same site.

### Your rights when buying from SHEIN in KSA

**VAT** The pages we read do not say whether SHEIN's SAR prices include 15% VAT and customs, or whether an import handling fee applies. [Guide](https://ksa-voucher.com/en/help/vat-on-online-shopping/)

**Returns and cancelling** Saudi e-commerce law lets you cancel within 7 days of receiving an unused item, with listed exceptions, and cancel for a full refund if delivery is more than 15 days late. SHEIN's published return window: 15 days. [Guide](https://ksa-voucher.com/en/help/return-and-cancellation-rights/)

**Cash on delivery** Available; the fee is not published. [Guide](https://ksa-voucher.com/en/help/cash-on-delivery/)

**Delivery** Orders are processed in 1 to 3 days before dispatch. The free-shipping minimum and standard fee in SAR were not published on the pages we read, and marketplace sellers may charge their own shipping. [National Address guide](https://ksa-voucher.com/en/help/national-address-and-delivery/)

**mada, Apple Pay, STC Pay** mada: not stated, Apple Pay: yes, STC Pay: not stated [Guide](https://ksa-voucher.com/en/help/mada-apple-pay-stc-pay/)

**Tabby and Tamara** Tabby and Tamara both split the total into 4 monthly instalments. Paying with either one cancels the D360 BD360 discount. [Who can use them](https://ksa-voucher.com/en/tabby-tamara/) · [Guide](https://ksa-voucher.com/en/help/tabby-and-tamara/)

**Is the store official?** We could not check the Saudi Business Center from outside KSA yet; you can search the store's name on the Center's platform yourself. [How to check](https://ksa-voucher.com/en/help/is-this-store-official/)

## SHEIN codes and their status

- [SHEN15](https://ksa-voucher.com/en/shein-voucher-codes/shen15/): 15% off for new customers
- [MEAF25](https://ksa-voucher.com/en/shein-voucher-codes/meaf25/): 15% off on orders from SAR 99

[Working SHEIN promo codes](https://ksa-voucher.com/en/shein-voucher-codes/)

Source: https://ksa-voucher.com/en/shein-voucher-codes/help/