- [Home](https://ksa-voucher.com/en/)
- [Trendyol promo codes](https://ksa-voucher.com/en/trendyol-voucher-codes/)
- Delivery and returns

Store guide · read 9 November 2026

# Trendyol KSA: Delivery, Returns, Payment & Support

What are Trendyol's delivery and returns terms in KSA?

The store publishes no free-delivery threshold. Returns are accepted within 15 days.

| Free delivery from | Not published |
| --- | --- |
| Delivery fee below that | Not published |
| Return window | 15 days |
| Free returns | Yes |
| Cash on delivery | Yes, fee SAR 22.5 |
| Tabby | Yes |
| Tamara | Yes |
| mada | Yes |
| Apple Pay | Yes |
| STC Pay / STC Bank | Not published |
| Delivery fee | Standard shipping fees apply and are shown on the checkout page; they can differ by destination country. |
| Delivery time | No fixed delivery time: the expected date is shown on the product, basket and order-confirmation pages; orders may ship from Turkey or the Gulf, possibly in several parcels. |
| Returns | 15 days from receipt; returns are free and are made with a return label (valid 14 days) by home pickup or at a drop-off point. |
| Exchanges | No direct exchanges: return the item for a refund and place a new order. |
| Non-returnable items | Underwear, swimwear and bikinis, food and drink, and jewellery; beauty products only if unused and sealed. |
| Cash on delivery | Cash or card on delivery for a non-refundable SAR 22.5 fee, for orders from SAR 100 to SAR 1,875 that qualify for free shipping; refunds on COD orders go to Trendyol Coins. |
| Payment methods | Visa, Visa Electron, Mastercard, Maestro, Apple Pay, mada, Tabby, Tamara and cash on delivery. |
| Pay later | Tabby and Tamara each accept baskets from SAR 100 to SAR 5,000. |
| Customer service | Live chat via the Trendyol Assistant daily 8:00–22:00; phone 00966-13-518-1828 daily 08:00–20:00. |

Read from Trendyol's own Saudi pages on 9 November 2026. Main source: [trendyol.sa/help/shipping-and-delivery](https://www.trendyol.sa/help/shipping-and-delivery) plus 2 more pages on the same site.

### Your rights when buying from Trendyol in KSA

**VAT** Trendyol does not publish in our facts whether listed prices for Saudi Arabia include VAT, so check the final total on the checkout page. [Guide](https://ksa-voucher.com/en/help/vat-on-online-shopping/)

**Returns and cancelling** Saudi e-commerce law lets you cancel within 7 days of receiving an unused item, with listed exceptions, and cancel for a full refund if delivery is more than 15 days late. Trendyol's published return window: 15 days. [Guide](https://ksa-voucher.com/en/help/return-and-cancellation-rights/)

**Cash on delivery** Available, fee SAR 22.5. [Guide](https://ksa-voucher.com/en/help/cash-on-delivery/)

**Delivery** No fixed delivery time: the expected date and the shipping fee show on the product, basket and checkout pages, and orders may ship from Turkey or the Gulf in several parcels. [National Address guide](https://ksa-voucher.com/en/help/national-address-and-delivery/)

**mada, Apple Pay, STC Pay** mada: yes, Apple Pay: yes, STC Pay: not stated [Guide](https://ksa-voucher.com/en/help/mada-apple-pay-stc-pay/)

**Tabby and Tamara** Tabby and Tamara are both accepted for baskets from SAR 100 to SAR 5,000. [Who can use them](https://ksa-voucher.com/en/tabby-tamara/) · [Guide](https://ksa-voucher.com/en/help/tabby-and-tamara/)

**Is the store official?** We could not check the Saudi Business Center from outside KSA yet; you can search the store's name on the Center's platform yourself. [How to check](https://ksa-voucher.com/en/help/is-this-store-official/)

## Trendyol codes and their status

- [SAHER](https://ksa-voucher.com/en/trendyol-voucher-codes/saher/): 25% off

[Working Trendyol promo codes](https://ksa-voucher.com/en/trendyol-voucher-codes/)

Source: https://ksa-voucher.com/en/trendyol-voucher-codes/help/