Store guide · read
Metro Brazil KSA: Delivery, Returns, Payment & Support
What are Metro Brazil's delivery and returns terms in KSA?
Delivery is free from SAR 299. Returns are accepted within 7 days.
| Free delivery from | SAR 299 |
|---|---|
| Delivery fee below that | Not published |
| Return window | 7 days |
| Free returns | No |
| Cash on delivery | No |
| Tabby | Yes |
| Tamara | Yes |
| mada | Yes |
| Apple Pay | Yes |
| STC Pay / STC Bank | Yes |
| Free delivery | The KSA storefront banner shows free delivery above 299. |
| Delivery time | Orders are packed within 24 hours, then express 2–4 working days or standard 4–7 working days; fees appear at checkout. |
| Returns | One return or exchange within 7 days of receipt for GCC orders; shapewear, underwear, lingerie, personal-care items, gift cards and free gifts are final sale. |
| Return fees | The customer pays in advance: SAR 30 for a return, SAR 45 for an exchange. |
| Payment methods | Debit/credit cards incl. mada, STC Pay, Apple Pay, Google Pay; Tabby and Tamara in 4, 6 or 8 instalments; no cash on delivery. |
| Customer service | WhatsApp 9200 31958 and contact@metrobrazil.com, listed as 24/7. |
| Vip | VIP status for spending above SAR 1,000 in 12 months gives free express delivery in the GCC and cashback credit on qualifying orders. |
Read from Metro Brazil's own Saudi pages on . Main source: metrobrazil.com/pages/shipping-policy plus 3 more pages on the same site.