Corrections policy
We would rather show a code as "Awaiting our check" than be wrong. When we are wrong, we fix it quickly and openly.
How to report
Email hello@ksa-voucher.com with the page and what is wrong.
What happens next
We check the store's or bank's own page, or re-test the code in a basket. Confirmed errors are fixed the same day. The fix appears in the store page's change log and on the What changed today page.
What we do not change
We never move a code up or change its label because a store or a network asks us to. Labels follow evidence only.
What counts as an error
A code, value, cap or minimum that is wrong; a label that no longer matches the evidence; a delivery, return or payment fact that differs from the store's Saudi page; a bank offer whose terms or end date differ from the bank's own page; or a date that is wrong.
A code that worked for us may still fail for your basket because of a minimum, a first-order rule or a card condition. Tell us anyway: we re-test it and say which condition applies.
Codes that end or fail
An offer with a published end date leaves on its own; bank offers go at 00:05 Riyadh time on the day after they end. A code rejected in a basket test is not deleted. It moves to "Failed our basket test" with its date and screenshot, so the record stays visible.
Both languages, one record
The Arabic and English pages share the same facts and codes, so one correction updates both. Every change, including corrections, is listed by date on the What changed today page and in the RSS feed.
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