Al-Dawaa promo codes and voucher codes in KSA

What an Al-Dawaa discount code can and cannot cover

Al-Dawaa does not publish, in anything we read on 9 November 2026, a list of products that are excluded from discount codes. That matters at a pharmacy, where one basket can mix vitamins and skincare with items dispensed under a pharmacist's control. Since the store has not stated which categories a coupon code skips, the safe assumption is that the checkout decides: if a promo code does not reduce the price of a line, that line is excluded, and the basket total shown after the code is the only figure to trust.

The one code in circulation, WAFY, is reported by one other site under a headline of up to 20%, yet the value of the code itself is not stated anywhere in our data. There is no published minimum, no cap and no end date. In practice, that means you should apply it to a basket, read the discount line, and compare it with the free-delivery saving you would get anyway. A code that takes SAR 8 off a SAR 95 basket leaves you below the SAR 100 free-delivery line and paying a delivery fee of SAR 10 (or SAR 12, depending on which Al-Dawaa page is right), so the net saving can be close to zero.

Imported products sold through Al-Dawaa Plus sit on different terms again: they travel by a third-party courier whose fees the customer pays, and customs fees and VAT are added. The store does not say whether a code reduces those charges.

Loyalty points, Qitaf and how they sit beside a promo code

According to the store's published payment terms, Al-Dawaa accepts its own loyalty points and Qitaf points as payment online, alongside mada, Visa, Mastercard, Amex, prepaid cards, STC Pay, Apple Pay and Tamara instalments. Qitaf is the STC rewards programme, so anyone holding an STC line in Saudi Arabia may already have a balance worth spending on a pharmacy order.

Al-Dawaa does not publish whether points and a voucher code can be combined on the same order, or in which order they are applied. A sensible way to handle it is to enter the discount code first, check the reduced total, and only then decide how much of the remainder to cover with points. On a SAR 140 basket, for example, a code that removed SAR 14 would leave SAR 126; paying part of that with points still keeps the order above the SAR 100 free-delivery threshold, because the threshold is judged on the basket, not on the card charge (if the store measures it differently, the delivery line at checkout will show it).

Delivery speed, fees and pickup across the Kingdom

Standard online orders ship free from SAR 100. Below that, the delivery page lists SAR 10, while the terms page names a non-refundable SAR 12, and some store pages also advertise free delivery over SAR 50 in selected cities without naming them. Until those figures line up, budget SAR 12 for a small order and treat anything lower as a bonus. The easy fix is arithmetic: a SAR 88 basket plus SAR 12 delivery costs SAR 100, the same as adding SAR 12 of something you already buy and paying nothing for delivery.

Al-Dawaa describes fast delivery in most regions of Saudi Arabia, with urgent delivery within 7 days at most, delivery in a time slot you choose, or pickup from one of its pharmacies. Al-Dawaa Now is the fast lane: it aims to deliver within about 60 minutes after payment is confirmed, and it takes prepaid electronic payment only, with no cash on delivery. The store does not publish the list of cities where Al-Dawaa Now operates, so the app or website will tell you at the address step whether your district is covered.

Imported Al-Dawaa Plus items take 3 to 10 days through an outside courier. Keep urgent items out of an Al-Dawaa Plus order.

VAT, customs and returns in SAR terms

Prices on Saudi online stores are shown for local buyers, and Al-Dawaa's published terms state that customs fees and VAT apply to Al-Dawaa Plus imports, which is the one place our data mentions tax explicitly. The store does not publish anything we read about insurance claims, medical insurance cover for online orders, or whether insured prescriptions can be ordered through the website, so we make no claim either way; ask the pharmacy directly before relying on insurance for an online purchase.

Returns run on a 7-day window from the day you receive the product, either because you are not satisfied or because it is defective, according to the store's published terms. The terms mention exceptions that were not visible in the preview we read, and the store does not publish whether returns are free or whether the delivery fee is refunded. Since the terms call the SAR 12 delivery charge non-refundable, assume that fee stays with the store even when the product is returned.

Paying later is possible through Tamara instalments. Tabby is not listed in our data, and cash on delivery is not stated for regular orders and is ruled out for Al-Dawaa Now. Iqama holders with a mada card can use mada, STC Pay and Apple Pay in the same way as citizens, since the store's condition for STC Pay and Apple Pay is a locally issued card, not nationality.

Ways to save at Al-Dawaa

• Build baskets to SAR 100 rather than chasing a small code: the SAR 10 to SAR 12 delivery fee is often worth more than an unspecified discount.
• Test WAFY on a full cart before you plan around it, because no source states its value, minimum or end date.
• Check your Qitaf balance before ordering; STC customers can spend those points at Al-Dawaa checkout.
• Order Al-Dawaa Plus imports separately from urgent items, since they ship in 3 to 10 days through an outside courier with customs fees and VAT on top.
• For Al-Dawaa Now, have mada, a card, STC Pay or Apple Pay ready; the 60-minute service has no cash option.

Questions shoppers ask