Store guide · read
Al-Dawaa KSA: Delivery, Returns, Payment & Support
What are Al-Dawaa's delivery and returns terms in KSA?
Delivery is free from SAR 100, with a SAR 10 fee below that. Returns are accepted within 7 days.
| Free delivery from | SAR 100 |
|---|---|
| Delivery fee below that | SAR 10 |
| Return window | 7 days |
| Free returns | Not published |
| Cash on delivery | Not published |
| Tabby | Not published |
| Tamara | Yes |
| mada | Yes |
| Apple Pay | Yes |
| STC Pay / STC Bank | Yes |
| Delivery | Free delivery from SAR 100; SAR 10 below that per the delivery page (the terms page says a non-refundable SAR 12). Some pages show free delivery over SAR 50 in selected cities. |
| Delivery time | Fast delivery in most regions; urgent delivery up to 7 days, a chosen time slot, or pickup from a pharmacy. |
| Now service | Al-Dawaa Now targets delivery within about 60 minutes after payment; prepaid electronic payment only, no cash on delivery. |
| Payment methods | Online: mada, Visa, Mastercard, Amex and prepaid cards, STC Pay and Apple Pay for locally issued cards, Tamara instalments, plus loyalty and Qitaf points. |
| Returns | Return requests within 7 days of receiving the product if unsatisfied or defective; exceptions apply (not visible in preview). |
| Imported items | Al-Dawaa Plus imported items: 3–10 days by a third-party courier whose fees the customer pays; customs fees and VAT apply. |
Read from Al-Dawaa's own Saudi pages on (some from search previews, because the store blocks direct reading). Main source: al-dawaa.com/english/delivery-details plus 3 more pages on the same site.