Store guide · read
Amazon.sa KSA: Delivery, Returns, Payment & Support
What are Amazon.sa's delivery and returns terms in KSA?
Delivery is free from SAR 100, with a SAR 12 fee below that. Returns are accepted within 15 days.
| Free delivery from | SAR 100 |
|---|---|
| Delivery fee below that | SAR 12 |
| Return window | 15 days |
| Free returns | Not published |
| Cash on delivery | No |
| Tabby | Yes |
| Tamara | Yes |
| mada | Yes |
| Apple Pay | Not published |
| STC Pay / STC Bank | Not published |
| Free shipping | Free shipping when an order has SAR 100 or more of eligible items fulfilled by Amazon; delivery in 1–2 business days once all items are ready. Seller-fulfilled items do not count towards the minimum. |
| Delivery time | Standard delivery from SAR 12 (depends on the items) below the minimum, 1–2 business days in metro areas. |
| Cash on delivery | Cash on delivery is temporarily unavailable per the help page; when active it costs SAR 17 (non-refundable) and is not available for Global Store items, some seller items, or when open orders exceed SAR 1,000. |
| Payment methods | Credit cards (Visa, Mastercard, Amex), debit cards (Visa, Mastercard, mada), Tabby, Tamara and gift cards; cards and BNPL are charged when the order is placed. |
| Tabby | Tabby splits eligible items into 4 or 6 monthly payments with no interest or fees. |
| Returns | Most items shipped from Amazon.sa can be returned within 15 days of receipt via the Online Returns Center; refund shows on the card in 3–5 business days, or within about 4 hours to Amazon balance. |
| Global store prices | Amazon Global Store prices already include an Import Fees Deposit (import fees and taxes for KSA); the deposit and shipping are shown at checkout. Payment in SAR by card. |
| Global store returns | Global Store items: 30 days to return (baby items 90). If faulty, damaged or wrong, delivery and the import deposit are refunded; for other reasons the original delivery fee is kept and return shipping is deducted. |
| Prime | Prime costs SAR 16 a month or SAR 140 a year (VAT included); current offer: first 3 months at SAR 8 a month. |
Read from Amazon.sa's own Saudi pages on . Main source: amazon.sa/gp/help/customer/display.html plus 7 more pages on the same site.