Store guide · read 9 November 2026

eXtra KSA: Delivery, Returns, Payment & Support

What are eXtra's delivery and returns terms in KSA?

The store publishes no free-delivery threshold, with a SAR 25 fee below that. Returns are accepted within 14 days.

Free delivery from	Not published
Delivery fee below that	SAR 25
Return window	14 days
Free returns	With conditions
Cash on delivery	Not published
Tabby	Yes
Tamara	Yes
mada	Not published
Apple Pay	Not published
STC Pay / STC Bank	Not published
Delivery time	Standard delivery: 1–3 working days in the main cities and up to 5 working days elsewhere in Saudi Arabia, for orders placed before 2pm on weekdays (not Friday).
Delivery fee	Small items: SAR 25 delivery. Large appliances: SAR 49 or SAR 99. No free-delivery threshold is shown on the live page.
Express delivery	Same-day express in main cities except Friday: SAR 30 for small appliances (order by 11am) and SAR 199 for large ones (order by 3pm); delivery 4pm–11pm.
Extra now	eXtra Now: small items within 2 hours from a nearby store in selected Riyadh areas, 1pm–8pm daily except Friday, SAR 35.
Return window	14 days for online purchases and 7 days for in-store purchases, unused with the invoice. Return shipping or bank charges may apply. Software, games and opened phones, computers and consoles are returnable only if faulty within 14 days.
Payment methods	Visa, Mastercard and Amex (Saudi-issued cards), SADAD, card payment on delivery, cash in stores, bank instalments, plus Tabby, Tamara and Baseeta.
Tabby	Tabby on all products except gift cards, SAR 200–50,000 (SAR 1,500 cap for ages 18–21); 3, 4, 6, 8 or 12 payments, with a fee from 6 payments up.
Tamara	Tamara splits SAR 200–50,000 into 2, 3, 4, 6, 9, 12 or 24 payments; a processing fee applies from 4 payments up.
Price protection	Price match: if eXtra cuts the price or a listed competitor advertises it lower within 7 days of receipt, the difference is refunded; a lower competitor price before purchase is matched plus 10% of the difference.
Customer service	Phone 920004123 and 8001240900 (Sat–Thu 9am–5pm); WhatsApp 920004123 daily 7am–11pm.
App-only offers	The site says the eXtra app carries exclusive deals.

Read from eXtra's own Saudi pages on 9 November 2026. Main source: extra.com/en-sa/delivery plus 6 more pages on the same site.

Your rights when buying from eXtra in KSA

VAT: Prices on extra.com are shown in SAR for the Saudi market; the facts we hold do not say how VAT is itemised, so check the tax line on your invoice. Guide
Returns and cancelling: Saudi e-commerce law lets you cancel within 7 days of receiving an unused item, with listed exceptions, and cancel for a full refund if delivery is more than 15 days late. eXtra's published return window: 14 days. Guide
Cash on delivery: Not stated by the store. Guide
Delivery: SAR 25 for small items and SAR 49 or SAR 99 for large appliances, in 1 to 3 working days in main cities and up to 5 elsewhere; no free-delivery threshold is shown. Same-day costs SAR 30 or SAR 199, and eXtra Now in Riyadh costs SAR 35. National Address guide
mada, Apple Pay, STC Pay: mada: not stated, Apple Pay: not stated, STC Pay: not stated Guide
Tabby and Tamara: Tabby (SAR 200 to 50,000, 3 to 12 payments, fee from 6, SAR 1,500 cap for ages 18 to 21) and Tamara (SAR 200 to 50,000, 2 to 24 payments, fee from 4) are both accepted, along with Baseeta. Who can use them · Guide
Is the store official?: We could not check the Saudi Business Center from outside KSA yet; you can search the store's name on the Center's platform yourself. How to check

Working eXtra promo codes