Store guide · read
Florose KSA: Delivery, Returns, Payment & Support
What are Florose's delivery and returns terms in KSA?
Delivery is free from SAR 199. Returns are accepted within 1 day.
| Free delivery from | SAR 199 |
|---|---|
| Delivery fee below that | Not published |
| Return window | 1 day |
| Free returns | Not published |
| Cash on delivery | Not published |
| Tabby | Yes |
| Tamara | Yes |
| mada | Not published |
| Apple Pay | Not published |
| STC Pay / STC Bank | No |
| Cities served | Delivery covers Riyadh, Jeddah, Makkah, Jubail, Dammam, Qatif, Khobar, Dhahran, Ras Tanura, Saihat and Safwa; some outlying Jeddah districts cost extra. |
| Free delivery | The delivery terms give free delivery from SAR 199; the FAQ says delivery is free on all orders, with extra charges for express and remote areas. |
| Delivery time | Express delivery within 2 hours in Riyadh, Jeddah and Dammam once the location is set (the FAQ says under 3 hours), or a scheduled slot. Delivery runs 10am-2am on weekdays and 3pm-1am at weekends; no branch pickup. |
| Return window | Returns must be requested within 24 hours of delivery, unopened and in original packaging. Flowers, cosmetics, personal care, candles and food are excluded, and there are no exchanges. |
| Refunds | Refunds to the Florose wallet take up to 24 hours; to a bank account 5-7 working days. |
| Payment methods | The FAQ confirms prepaid and credit cards plus Tabby and Tamara; the site configuration has Tabby and Tamara on and STC off. |
| Customer service | Phone and WhatsApp 920016669, daily 9am-9pm per the FAQ; email support@florose.com (care@florose.com in the terms). |
| App-only offers | Promotional codes in the terms (for example the new-customer code) are valid in the app only. |
Read from Florose's own Saudi pages on . Main source: florose.com/ar/riyadh/terms plus 1 more page on the same site.