Store guide · read
IKEA KSA: Delivery, Returns, Payment & Support
What are IKEA's delivery and returns terms in KSA?
Delivery is free from SAR 1500, with a SAR 19 fee below that. Returns are accepted within 365 days.
| Free delivery from | SAR 1500 |
|---|---|
| Delivery fee below that | SAR 19 |
| Return window | 365 days |
| Free returns | With conditions |
| Cash on delivery | Not published |
| Tabby | Yes |
| Tamara | Yes |
| mada | Yes |
| Apple Pay | Yes |
| STC Pay / STC Bank | Not published |
| Delivery fee | Parcel delivery SAR 19 (each parcel up to 30 kg, 120 kg in total); big-furniture delivery SAR 99; free on orders of SAR 1,500 or more. |
| Express delivery | Same-day express in Jeddah, Riyadh, Dhahran and Madinah after location confirmation: SAR 39 for parcels, SAR 199 for big furniture. |
| Delivery time | Lead time depends on order size, location, demand and stock; checkout shows the options and exact price. |
| Return window | 365 days to return or exchange unused items in unopened original packaging with the receipt, at a store or via customer service. Delivery fees are not refunded once shipped. |
| Non-returnable items | Not refundable: used bedding, cut fabric, made-to-measure items, altered or washed products, as-is items, gift cards, plants and rugs. |
| Mattress | Mattress exchange within 90 days if too firm or too soft, at the store with the receipt; home pickup only for wrong, damaged or warranty items. |
| Payment methods | Online: mada, Visa, Mastercard and Apple Pay; the offers page also names Amex. Buy now, pay later via Tabby, Tamara, Baseeta and Amwal, up to 24 monthly payments at 0% interest. |
| Customer service | Phone 8003040098: Saturday–Thursday 9am–10pm, Friday 1pm–10pm. The same number takes phone orders. |
| Services | Kitchen design and measuring services cost SAR 150 each. |
Read from IKEA's own Saudi pages on . Main source: ikea.com/sa/en/customer-service/services/delivery/ plus 4 more pages on the same site.