Store guide · read
Jarir KSA: Delivery, Returns, Payment & Support
What are Jarir's delivery and returns terms in KSA?
The store publishes no free-delivery threshold, with a SAR 29 fee below that. Returns are accepted within 7 days.
| Free delivery from | Not published |
|---|---|
| Delivery fee below that | SAR 29 |
| Return window | 7 days |
| Free returns | Not published |
| Cash on delivery | No |
| Tabby | Yes |
| Tamara | Yes |
| mada | Yes |
| Apple Pay | Not published |
| STC Pay / STC Bank | Not published |
| Delivery time | Same day in cities with a Jarir showroom for orders placed before 5pm (next day after 5pm); 2–5 days in cities without a showroom. Large items such as TVs do not get same-day delivery. |
| Delivery fee | SAR 29 for orders under 30 kg and SAR 79 for orders over 30 kg, VAT included. No free-delivery threshold is published. |
| Late delivery | If delivery runs more than 15 days past the promised date, the shopper may cancel and get a full refund under the e-commerce law. |
| Pickup | Store pickup: the order waits 3 days at the showroom after the ready message; collection needs the verification code. |
| Return window | Online orders: return or exchange within 7 days of receipt with the original invoice and packaging. Books, electronics, software, video games and prepaid cards cannot be returned unless faulty. Service charges are not refunded. |
| Returns how | Returns go to the nearest showroom; where there is no showroom, call 920000089 and a courier collects the item. Instalment or voucher purchases are refunded as store credit. |
| Cash on delivery | Cash on delivery is listed but marked as not available at this time (the listed charge would be SAR 17.25). |
| Payment methods | Online: Visa, Mastercard and Amex credit cards, mada (named for digital-card orders), pay at showroom, STC Qitaf points and store credit. Instalments via Tabby, Tamara and Madfu. |
| Instalments | Madfu splits SAR 200–5,000 into 4 monthly payments with no fees; bank instalment partners (Wataniya SAR 2,250–30,000, Quara SAR 1,500–30,000) need an online application. |
| Warranty | Electronics sold in Saudi Arabia carry a 2-year manufacturer warranty; Jarir sells extensions up to 5 years in total. Faulty devices can be swapped within 3 days of purchase if unmarked and complete. |
| Customer service | Unified number 920000089 or 8003034444, email, or the customer-service corner in showrooms; complaints get an SMS reference number. |
Read from Jarir's own Saudi pages on . Main source: jarir.com/sa-en/delivery-promise plus 2 more pages on the same site.