Store guide · read
Nahdi KSA: Delivery, Returns, Payment & Support
What are Nahdi's delivery and returns terms in KSA?
Delivery is free from SAR 150, with a SAR 12 fee below that. Returns are accepted within 14 days.
| Free delivery from | SAR 150 |
|---|---|
| Delivery fee below that | SAR 12 |
| Return window | 14 days |
| Free returns | With conditions |
| Cash on delivery | Yes |
| Tabby | Yes |
| Tamara | Yes |
| mada | Yes |
| Apple Pay | Yes |
| STC Pay / STC Bank | Not published |
| Express delivery | Express items: free from SAR 150, otherwise SAR 12 including VAT; no minimum order. Orders paid with Tamara pay the delivery fee whatever the value. |
| Global items | Global (imported) items: free from SAR 250, otherwise SAR 18; some carry an extra SAR 17.25 import processing and handling fee under ZATCA rules. No cancellation after ordering and no on-demand return. |
| Now service | Now: about 30-minute delivery for eligible items; fee SAR 9.99 from SAR 150, or SAR 4 plus SAR 12 express below SAR 150; prepaid only. If it arrives after 45 minutes the fee comes back as a coupon (request in the app within 48 hours). |
| Delivery hours | Saturday–Thursday 8am–midnight; Friday 1pm–9pm. |
| Returns | Express products: return at any Nahdi pharmacy with the receipt within 14 days of purchase, in original condition; delivery fees are not refunded; offer bundles must be returned whole. Card refunds in 7–14 business days. |
| Not covered by codes | Not returnable: medicines with a removed barcode, items needing special storage (fridge medicines, baby food), insurance-supplied products and some others. |
| Payment methods | Footer shows mada, Apple Pay, cash, Mastercard, Visa, Amex and Tabby; Tamara is named in the delivery terms. |
| Customer service | Guest care 920024673 (phone and WhatsApp), Arabic and English. |
| App-only offers | The site promotes app-exclusive offers and faster checkout in the Nahdi app. |
Read from Nahdi's own Saudi pages on . Main source: nahdionline.com/en-sa/static/shipping-delivery plus 1 more page on the same site.