Store guide · read
Sephora KSA: Delivery, Returns, Payment & Support
What are Sephora's delivery and returns terms in KSA?
Delivery is free from SAR 350, with a SAR 20 fee below that. Returns are accepted within 14 days.
| Free delivery from | SAR 350 |
|---|---|
| Delivery fee below that | SAR 20 |
| Return window | 14 days |
| Free returns | Not published |
| Cash on delivery | Yes |
| Tabby | Not published |
| Tamara | Not published |
| mada | Yes |
| Apple Pay | No |
| STC Pay / STC Bank | Not published |
| Delivery time | KSA delivery about 4 days; SAR 20 fee, free over SAR 350 (a second table on the same FAQ says SAR 15). No time-slot choice; the courier tries up to three times. |
| Payment methods | Online in KSA: Visa, Mastercard, mada and cash on delivery (not to pickup points). Apple Pay is listed for the UAE app only. Payment in SAR only. |
| Returns | Returns at any Sephora store in KSA within 14 days for full-price items or 3 days for sale items, with the invoice; COD orders are refunded in cash at the store. |
| Click and collect | Click & Collect is paid online; uncollected orders are cancelled and refunded after 5 days. |
| Customer service | KSA customer service +966114797382, 10am–10pm. |
Read from Sephora's own Saudi pages on (some from search previews, because the store blocks direct reading). Main source: sephora.me/sa-en/faq/delivery plus 2 more pages on the same site.