Store guide · read
Trendyol KSA: Delivery, Returns, Payment & Support
What are Trendyol's delivery and returns terms in KSA?
The store publishes no free-delivery threshold. Returns are accepted within 15 days.
| Free delivery from | Not published |
|---|---|
| Delivery fee below that | Not published |
| Return window | 15 days |
| Free returns | Yes |
| Cash on delivery | Yes, fee SAR 22.5 |
| Tabby | Yes |
| Tamara | Yes |
| mada | Yes |
| Apple Pay | Yes |
| STC Pay / STC Bank | Not published |
| Delivery fee | Standard shipping fees apply and are shown on the checkout page; they can differ by destination country. |
| Delivery time | No fixed delivery time: the expected date is shown on the product, basket and order-confirmation pages; orders may ship from Turkey or the Gulf, possibly in several parcels. |
| Returns | 15 days from receipt; returns are free and are made with a return label (valid 14 days) by home pickup or at a drop-off point. |
| Exchanges | No direct exchanges: return the item for a refund and place a new order. |
| Non-returnable items | Underwear, swimwear and bikinis, food and drink, and jewellery; beauty products only if unused and sealed. |
| Cash on delivery | Cash or card on delivery for a non-refundable SAR 22.5 fee, for orders from SAR 100 to SAR 1,875 that qualify for free shipping; refunds on COD orders go to Trendyol Coins. |
| Payment methods | Visa, Visa Electron, Mastercard, Maestro, Apple Pay, mada, Tabby, Tamara and cash on delivery. |
| Pay later | Tabby and Tamara each accept baskets from SAR 100 to SAR 5,000. |
| Customer service | Live chat via the Trendyol Assistant daily 8:00–22:00; phone 00966-13-518-1828 daily 08:00–20:00. |
Read from Trendyol's own Saudi pages on . Main source: trendyol.sa/help/shipping-and-delivery plus 2 more pages on the same site.
Trendyol codes and their status
- SAHER: 25% off