Faces promo codes and voucher codes in KSA

Which Faces products a code will and will not discount

Neither official Faces code is a sitewide discount. TABBYDAY gives 20% off, but the store's landing page ties it to "the listed products", and ADL gives 15% off on its own listed range. Faces publishes no list of excluded brands or gift sets, so assume anything off the landing page is excluded.

Neither code shows a cap, minimum or end date in our data. A SAR 400 basket made entirely of TABBYDAY products drops to SAR 320; the same basket with ADL drops to SAR 340. Mix in two items outside the list worth SAR 150 and TABBYDAY only saves 20% of the remaining SAR 250, which is SAR 50, not SAR 80.

The 10% coupon code CW78 is different: it was found on one outside listing that describes it as covering all products, and Faces itself does not publish it. Treat it as untested until it works in your own basket. Expect one code per order and pick the larger saving.

Order minimums, sale prices and what you actually pay

Faces publishes no free samples, gift-with-purchase thresholds or minimum basket for its codes, so the numbers that matter are the delivery thresholds: standard delivery is free from SAR 299 (otherwise SAR 10), express from SAR 499 (otherwise SAR 15), and two-hour delivery in Riyadh from SAR 600 (otherwise SAR 40). The store does not say whether the threshold is checked before or after a discount code, so plan as if it is checked on the discounted total.

A SAR 340 basket with TABBYDAY falls to SAR 272, which sits below SAR 299, so standard delivery adds SAR 10 and you pay SAR 282. Add one SAR 35 lipstick from the listed range and the basket becomes SAR 375, the code brings it to SAR 300, and delivery is free: you pay SAR 300 and get an extra item for SAR 18 more. If you chose cash on delivery, add SAR 15 to either total.

The Big Beauty Sale banner shows 25% to 50% off with early access, but Faces gives no dates for it and no rule on whether codes work on sale prices. Sale items are also excluded from exchanges.

Genuine products and what Faces will take back once opened

Faces publishes no authenticity statement in the facts we read, so we cannot quote one. It does publish a strict after-sales policy: exchanges are accepted within 7 days only for unused, sealed items with their tags, never for makeup or skincare, and never for promotion or sale items.

Returns run on the same 7-day clock from the day you receive the order, and they start with a phone call to customer service on 8004358000 rather than an online form. Only the product value comes back: the SAR 10 or SAR 15 delivery fee and the SAR 15 cash-on-delivery fee are not refunded. A card order is refunded to the card within up to 10 business days, while a cash order is refunded as an online voucher, a store credit note or an e-gift card, not as cash.

Delivery speed across Saudi cities and how to pay

Standard delivery takes 2 to 3 working days to Jeddah and Riyadh, 3 to 5 to Makkah, Madinah and Taif, and 5 to 7 to other cities, with public holidays not counted. Express comes within 24 hours in Riyadh, Jeddah, Madinah and Makkah if you order before the cut-off, and next day in Riyadh, Jeddah, Khobar and Dammam. Riyadh adds two-hour delivery for orders placed 10am to 8pm.

At checkout Faces accepts Visa, Mastercard and Amex, Apple Pay, cash on delivery for an extra SAR 15, Tabby, and Tamara. Tamara splits SAR 100 to SAR 1,500 into 3 payments and SAR 1,500 to SAR 3,000 into 6. Faces does not list mada or STC Pay among its online methods, so a mada card holder should use Apple Pay or check the card form at checkout. No Saudi bank-card offers for Faces appear in our data this month; Faces sets no separate pay-later rules for iqama holders.

Ways to save at Faces

• If a TABBYDAY basket lands just under SAR 299 after the 20% comes off, one more listed item often costs less than the SAR 10 delivery fee it removes.
• Pay by card or Apple Pay rather than cash: you skip the SAR 15 fee, and a refund returns to your card within 10 business days instead of becoming store credit.
• In Riyadh, order between 10am and 8pm for two-hour delivery, and push the basket to SAR 600 if you were close, because below that it costs SAR 40.
• Buy makeup and skincare in shades you already know, since Faces never exchanges either category, even when sealed.
• Save the toll-free number 8004358000 and the 9am to 9pm WhatsApp hours before you order, because a return can only be started by contacting customer service within 7 days.

Questions shoppers ask