Store guide · read
Faces KSA: Delivery, Returns, Payment & Support
What are Faces's delivery and returns terms in KSA?
Delivery is free from SAR 299, with a SAR 10 fee below that. Returns are accepted within 7 days.
| Free delivery from | SAR 299 |
|---|---|
| Delivery fee below that | SAR 10 |
| Return window | 7 days |
| Free returns | With conditions |
| Cash on delivery | Yes, fee SAR 15 |
| Tabby | Yes |
| Tamara | Yes |
| mada | Not published |
| Apple Pay | Yes |
| STC Pay / STC Bank | Not published |
| Delivery time | Standard: Jeddah and Riyadh 2–3 working days, Makkah, Madinah and Taif 3–5, other cities 5–7; public holidays do not count. |
| Standard fee | Standard delivery free from SAR 299, otherwise SAR 10. |
| Express delivery | Express (within 24 hours in Riyadh, Jeddah, Madinah, Makkah with cut-off times; next day in Riyadh, Jeddah, Khobar, Dammam): free from SAR 499, otherwise SAR 15. Two-hour delivery in Riyadh for orders 10am–8pm: free from SAR 600, otherwise SAR 40. |
| Cash on delivery | Cash on delivery adds SAR 15 per order. |
| Returns | Call customer service on 8004358000 within 7 days of receiving the order. Only product value is refunded (not shipping or COD fees): card orders back to the card in up to 10 business days; COD orders as an online voucher, store credit note or e-gift card. |
| Exchanges | Exchanges within 7 days, unused and sealed with tags; not for promotion or sale items, and never for makeup or skincare. |
| Payment methods | Visa, Mastercard and Amex online, cash on delivery, Apple Pay at checkout, Tabby, and Tamara (3 payments for SAR 100–1,500, 6 payments for SAR 1,500–3,000). |
| Customer service | Customer service 9am–9pm by WhatsApp, phone and email; toll-free 8004358000. |
Read from Faces's own Saudi pages on . Main source: faces.sa/en/Delivery.html plus 2 more pages on the same site.