The Body Shop promo codes and voucher codes in KSA

AC37 is a western-region code: the five cities

The most important thing to know about AC37 is where it applies. In Saudi Arabia the code is listed for five cities only: Jeddah, Makkah, Madinah, Taif and Yanbu. If your delivery address or chosen pick-up point is in one of those cities, the 10% is meant for you. We do not have information saying the code works anywhere else in the Kingdom, so we do not claim it does.

This matters because the shop itself reaches further than the code. West.thebodyshop.com.sa is run by Kamal Osman Jamjoom Trading Co., the authorised franchisee of The Body Shop, from Jeddah, and it delivers to cities in the Makkah, Madinah, Tabuk, Asir, Jizan, Najran and Baha provinces. A shopper in Tabuk, Abha or Jizan can therefore place an order on the site, but AC37 is not listed for those cities. If you live outside the five named cities, treat the code as unlikely to apply and check the order summary before paying.

Shoppers in Riyadh, Qassim, Hail, the Eastern Province or any other province outside the seven listed above cannot use this shop at all. The shop states that orders for any other province are cancelled automatically, so neither the code nor the store page is any help to them.

What 10% off all products means in riyals

AC37 is a straight percentage on everything in the basket, with no maximum discount stated. Ten per cent of a SAR 100 order is SAR 10; of SAR 300 it is SAR 30; of SAR 600 it is SAR 60. Because the saving rises in step with the total, the code is most useful when you gather a full routine into one order, for example a cleanser, toner, moisturiser, body butter and shower gel, rather than buying them one at a time.

Our data does not give a minimum order for the code, an end date, or any rule limiting it to first orders or to existing customers. That does not mean those limits cannot exist; it means the shop has not published them where we read its terms. The order summary is the place to confirm the 10% has been taken off before you pay.

The SAR 149 free-delivery line and the code

The shop gives free delivery on orders above SAR 149. Below that, standard delivery or click and collect costs SAR 20. The two options take 3 to 7 working days, and one order may arrive as several parcels, so do not worry if a second box turns up a day later than the first.

Here is the catch with a 10% code. A basket of SAR 160 drops to SAR 144 once AC37 is applied, which is under the SAR 149 line. The shop does not say whether it checks the threshold before or after the discount. If it checks after, that SAR 16 saving would be followed by a SAR 20 delivery fee, leaving you SAR 4 worse off than paying full price with free delivery.

To stay clear of the problem, aim for goods worth at least SAR 166 before the code. Ten per cent off SAR 166 leaves SAR 149.40, still above the line. A comfortable margin, such as a basket of SAR 180 or more, removes any doubt about rounding.

Returns, refunds and cancelling a Body Shop order

Online orders can be returned within 7 days of receipt. Items must be unused, in their original box and packaging, and sent back with the original invoice. Opened or tampered packaging is not accepted, and some products may be non-returnable. Sale items can only be exchanged within the sale period. Purchases made in a branch can be exchanged in a branch within 7 days, but online orders are return-only rather than exchange.

If you book the return from your account using the shop's courier, the shop pays for the collection, which Aramex carries out. Delivery fees are deducted from the refund unless the product has a manufacturing defect. Prepaid refunds arrive 10 to 14 working days after a quality check, and card refunds are issued by your bank within up to 10 days after that check. Click-and-collect orders can be taken back to a shop for an instant cash refund with proof of purchase.

To cancel, use My account before the order is processed. If it has been processed but not shipped, call 8001110140. Once it has shipped, the shop treats it as a return.

Ways to save at The Body Shop

• Check your city before anything else: AC37 is listed only for Jeddah, Makkah, Madinah, Taif and Yanbu.
• Build the basket to SAR 166 or more before the code so the discounted total stays above the SAR 149 free-delivery line.
• Do not open or test a product you might return, since opened or tampered packaging is not accepted on returns.
• Book any return from your account with the shop's courier so the collection is paid for by the shop.
• If you need to cancel, do it from My account straight away, before the order is processed.

Questions shoppers ask